Department Manager - ZARA

Azadea Group; Marches; On-site; EUR 45,000 - 65,000; Full time

Job summary

Azadea Group is seeking an experienced Department Manager to supervise floor activities, ensure excellent customer service, and maintain high standards of visual merchandising and store presentation across the department.

You will lead a team with five to seven years of retail experience, including two years in a managerial role, coordinate staff schedules, monitor stock levels, train employees, and drive up-selling and cross-selling to meet targets, while adhering to company policies.

Qualifications

• Bachelor's degree in a related field.
• Five to seven years of experience in Retail, or a similar role.
• Two years of managerial experience.
• Fluency in English.
• Proficiency in MS Office.

Responsibilities

• Greet customers and ensure staff provide timely service in line with standards.
• Ensure proper implementation of company policies and procedures.
• Control merchandising to optimize sales and maintain brand image and standards.
• Monitor stock levels, maintain inventories, and reorder merchandise to ensure availability.
• Manage department staff by setting goals, overseeing performance, and developing employees.
• Conduct daily department meetings to ensure clear communication of activities and objectives.
• Provide on-the-job training to foster development and high performance.
• Plan and prepare weekly team schedules for Multimedia as required.
• Implement up-selling and cross-selling strategies to maximize sales and hit targets.
• Conduct bi-annual performance appraisals.

Skills

Customer service

Team leadership

Visual merchandising

Sales optimization

Education

Bachelor's degree in business/related field

Tools

MS Office

Job description

ABOUT THE COMPANY

AZADEA Group is premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.

JOB PURPOSE

The Department Manager supervises departmental floor activities to ensure efficient operations and compliance with the company's customer service standards. He/she is tasked with maintaining elevated standards of visual merchandising and store presentation, ensuring constant product availability, and achieving measurable results.

RESPONSIBILITIES

• - Greet customers and ensure that shop staff provide timely and quality service in accordance with established standards.
• - Ensure the proper implementation of company policies and procedures to enhance operational effectiveness.
• - Control the merchandising of products to optimize sales while maintaining alignment with brand image and standards.
• - Monitor stock levels continuously, maintain inventories, and reorder merchandise as necessary to ensure adequate stocks and maximum availability of range and sizes at all times.
• - Manage department staff by establishing goals and objectives, overseeing performance management, and developing and motivating employees to achieve high levels of performance.
• - Conduct daily department meetings to ensure clear understanding and effective communication of activities, objectives, and events.
• - Provide on-the-job training, demonstrations, and instructions for existing employees to foster their development and maintain high standards of performance.
• - Specific to Multimedia: Plan and prepare the team schedule on a weekly basis, submitting it to the hierarchy for approval.
• - Specific to Multimedia: Implement up-selling and cross-selling strategies within the team to maximize sales volume and achieve set targets.
• - Specific to Multimedia: Conduct bi-annual performance appraisals for department staff.

LANGUAGE & TECHNICAL SKILLS

Language Proficiency

• - Fluency in English.

Technical Skills

• - Proficiency in MS Office.

Specific Skills

• - Strong knowledge and understanding of shop operating procedures.

EDUCATION

Bachelor's degree in a related field.

EXPERIENCE

General Experience

Five to seven years of experience in Retail, or a similar role.

Managerial Experience

Two years of experience in a managerial role.

Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.