Datacenter Field Operations Lead - Paris Multi-Site

Scaleway; Paris; On-site; EUR 70,000 - 110,000; Full time

Job summary

Scaleway is seeking a Datacenter Field Operations Manager to lead on-site IT operations across two Paris clusters. You will manage a small technical team, coordinate with suppliers, and drive 24/7 readiness and performance in a fast-scaling HPC environment.

Based in Paris, the role requires regular travel to sites and strong collaboration with central teams and external vendors to uphold strict SLAs and operational excellence.

Qualifications

• Proven experience in IT field operations or datacenter supervision.
• Direct people management of small technical teams and leaders, with coaching and performance tracking.
• Track and enforce field SLAs/KPIs and maintain high compliance in regulated environments.
• Vendor supervision of on-site hardware vendors, contractors, and service providers.
• Proficient with Jira Service Management, Odoo and Google Sheets; strong ticketing and inventory skills.
• Valid driver's license (Permis B) for frequent travel between Paris North and Paris South clusters.

Responsibilities

• Lead and mentor the Team Leaders and Technicians across both Paris clusters (8-10 people).
• Ensure end-to-end delivery of on-site IT operations and KPI/SLA adherence.
• Scale shifts, rotations and capacity planning for HPC demands and 24/7 readiness.
• Act as primary field contact for hardware vendors and service providers with strict SLAs.
• Coordinate on-site execution with Supply, Deploy, Hardware Support and Product Engineering.
• Oversee ticketing workflows, inventory movements, and operational logs.

Skills

IT field ops

People management

Operational excellence

Vendor supervision

Tools & OS

Mobility (driving)

Tools

Jira Service Management

Odoo

Google Sheets

Job description

Scaleway is seeking a Datacenter Field Operations Manager to lead on-site IT operations across two Paris clusters. You will manage a small technical team, coordinate with suppliers, and drive 24/7 readiness and performance in a fast-scaling HPC environment.

Based in Paris, the role requires regular travel to sites and strong collaboration with central teams and external vendors to uphold strict SLAs and operational excellence.