Data-Driven Ops & Customer Care Performance Intern

CMA CGM

Marseille

Sur place

EUR 15 624 - 20 088

Plein temps

14 jours+

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Résumé du poste

CMA CGM in Marseille is offering an internship to support and analyze efforts to optimize customer care performance globally through productivity management, data-driven decisions, and performance monitoring. You will maintain customer contact data in the NOVA system, audit data quality, ensure consistency across teams, and help build real-time dashboards.

This opportunity is for a current master's student in Management/Data Management, fluent in English, proficient with Excel and PowerPoint,

Qualifications

Enrolled in a Master's degree programme in Management/Data Management.
Fluent in English, both written and spoken.
Proficient in Microsoft Office, particularly Excel and PowerPoint.
Knowledge of or interest in data management and analysis.
Excellent team player with good interpersonal skills.

Responsabilités

Maintain customer contact data in the NOVA system with complete accuracy.
Conduct regular data checks and cleanup to ensure data integrity.
Ensure data consistency across teams by following guidelines.
Use analytics tools to monitor key data points and support data-driven decisions.
Identify data discrepancies and help resolve them to improve reporting quality.
Create and maintain real-time performance dashboards for customer care metrics.