Internship - Performance & operations management officer

CMA CGM; Marseille; Sur place; EUR 15 624 - 20 088; Plein temps

Résumé du poste

CMA CGM in Marseille is offering an internship to support and analyze efforts to optimize customer care performance globally through productivity management, data-driven decisions, and performance monitoring. You will maintain customer contact data in the NOVA system, audit data quality, ensure consistency across teams, and help build real-time dashboards.

This opportunity is for a current master's student in Management/Data Management, fluent in English, proficient with Excel and PowerPoint,

Qualifications

• Enrolled in a Master's degree programme in Management/Data Management.
• Fluent in English, both written and spoken.
• Proficient in Microsoft Office, particularly Excel and PowerPoint.
• Knowledge of or interest in data management and analysis.
• Excellent team player with good interpersonal skills.

Responsabilités

• Maintain customer contact data in the NOVA system with complete accuracy.
• Conduct regular data checks and cleanup to ensure data integrity.
• Ensure data consistency across teams by following guidelines.
• Use analytics tools to monitor key data points and support data-driven decisions.
• Identify data discrepancies and help resolve them to improve reporting quality.
• Create and maintain real-time performance dashboards for customer care metrics.

Connaissances

Data management

Data analysis

MS Office (Excel)

Team player

English fluency

Formation

Master's degree program in Management/Data Management

Outils

NOVA system

PowerPoint

Description du poste

Job description

The intern role is to bring support and analysis for optimizing customer care performance at a global level through productivity management, data-driven decision-making, and performance monitoring.

What are you going to do?

• Customer Contact Maintenance: Maintain the customer contact data in the NOVA system, ensuring all records, interactions, and reports are accurate and up to date.
• Data Audits & Integrity: Conduct regular data checks and clean-up tasks to ensure data accuracy, focusing on contact management and queue frames. Report any discrepancies to the Operations Management team.
• Data Consistency: Assist in ensuring consistent and accurate customer care data management across teams by following established guidelines.
• Analytics & Monitoring: Use analytics tools to monitor key data points like customer interactions, service levels, and resolution times, helping to support data-driven decisions.
• Data Quality Improvement: Identify any data discrepancies and work on resolving them to maintain the quality of reporting.
• Dashboard Maintenance: Help create and maintain real-time performance dashboards to track customer care metrics, aiding in better decision-making and day-to-day operations

Profile description

Who are we looking for?

• You are currently enrolled in a Master's degree programme at a business school in the field of Management/Data Management.
• You are fluent in English, both written and spoken.
• You are proficient in Microsoft Office, particularly Excel and PowerPoint.
• You have knowledge of or an interest in data management and analysis.
• You are an excellent team player with good interpersonal skills. You are able to communicate with all types of people.