Cybersecurity Technical Success Manager - Hybrid Paris

Darktrace; Paris; Hybride; EUR 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Hybrid work in Paris

Résumé du poste

Darktrace in Paris is seeking a Customer Success Manager to build trusted relationships with customer security and IT teams, driving adoption and value realization across the platform.

You will identify high-value use cases, guide transitions from deployment to active use, and collaborate with account teams to ensure renewal and growth. Fluency in French and English is essential; 3+ years in a technical, customer-facing role is expected.

Qualifications

• Fluency in French and English is essential.
• 3+ years' experience in a technical, customer-facing role (e.g., CSM, TAC, TSM).
• Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
• Ability to drive adoption, retention, and customer health improvement.
• Translate complex technical concepts into practical guidance for customers and internal teams.
• Confident engagement with security engineers, SOC analysts, and executives.

Responsabilités

• Build trusted relationships with customer security and IT teams, understanding priorities and success outcomes.
• Create practical success plans that help customers adopt the platform and realise measurable value.
• Identify high-value use cases that make the platform part of everyday security operations.
• Use usage data to spot adoption gaps and retention risks early.
• Guide customers through deployment to active use, accelerating Time-to-Value.
• Lead mitigation planning for blockers and integration challenges.
• Provide technical health insights for renewal readiness and growth discussions.
• Surface opportunities for expansion in partnership with the Account Executive.

Connaissances

French-English fluency

Technical customer-facing

Cybersecurity domain knowledge

Adoption & renewal expertise

Stakeholder management

Cross-functional collaboration

Strong communication

Description du poste

Darktrace in Paris is seeking a Customer Success Manager to build trusted relationships with customer security and IT teams, driving adoption and value realization across the platform.

You will identify high-value use cases, guide transitions from deployment to active use, and collaborate with account teams to ensure renewal and growth. Fluency in French and English is essential; 3+ years in a technical, customer-facing role is expected.