Cybersecurity Adoption & Success Lead

Darktrace; Paris; Hybride; EUR 70 000 - 100 000; Plein temps

Résumé du poste

Darktrace, a global leader in AI-driven cybersecurity, seeks a Technical Success Manager in Paris. You will partner with security and IT stakeholders to turn deployment into meaningful adoption, embedding the platform into daily security operations and reducing risk.

In this hybrid role, you will collaborate with Account Executives, Solutions Engineering, Professional Services, Support and Renewals to provide clear health insights, drive renewal readiness, and identify upsell opportunities.

Qualifications

• Fluency in French and English is essential.
• 3+ years in a technical, customer-facing role such as CS Manager, TAK, etc.
• Understanding enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
• Ability to translate complex technical concepts into practical guidance for customers and internal teams.
• Comfort engaging with security engineers, SOC analysts, system administrators, and executives.

Responsabilités

• Build trusted relationships with customer security and IT teams.
• Create technical success plans to drive platform adoption and measurable value.
• Identify high-value use cases to embed the platform in daily operations.
• Use health indicators to spot adoption gaps and renewal risks early.
• Guide transitions from deployment to active use, reducing time-to-value.
• Lead mitigation planning for blockers and operational gaps.
• Provide technical health insights for renewal readiness and account strategy.
• Surface opportunities to support expansion in partnership with the AE.
• Champion customer voice for product feedback and success requirements.

Connaissances

Fluent French

Fluent English

Customer-facing experience

Cybersecurity

Description du poste

Darktrace, a global leader in AI-driven cybersecurity, seeks a Technical Success Manager in Paris. You will partner with security and IT stakeholders to turn deployment into meaningful adoption, embedding the platform into daily security operations and reducing risk.

In this hybrid role, you will collaborate with Account Executives, Solutions Engineering, Professional Services, Support and Renewals to provide clear health insights, drive renewal readiness, and identify upsell opportunities.