Customer WOW Specialist — Delight & Grow (Paris)

Capitaine Train; Paris; Sur place; EUR 30 000 - 40 000; Plein temps

Avantages offerts par ce poste

Health coverage plan

Stock options

Great working environment in Paris

Résumé du poste

Capitaine Train is looking for a customer support team member who will delight our clients by providing fast and friendly service. This role involves interacting directly with customers through various channels, ensuring their voices are heard across the company.

The ideal candidate is an Italian native speaker fluent in French and English, with strong copywriting skills and a solid grasp of technology. Empathy and the ability to maintain calm in challenging situations are essential for success in this position.

Qualifications

• Must be an Italian native speaker with deep cultural understanding.
• Fluency in French and English is required.
• Strong copywriting and proofreading skills are essential.
• Ability to stay calm and show empathy in challenging situations.
• Familiarity with technology and computer-related issues is necessary.

Responsabilités

• Interact with customers to provide everyday solutions.
• Deliver fast and friendly service via multiple communication channels.
• Gather customer feedback to improve the product.
• Uphold new standards of support that delight customers.

Connaissances

Italian native speaker

Fluent in French

Fluent in English

Strong copywriting and grammar skills

High empathy

Tech and computer culture knowledge

Resourceful and autonomous

Description du poste

Capitaine Train is looking for a customer support team member who will delight our clients by providing fast and friendly service. This role involves interacting directly with customers through various channels, ensuring their voices are heard across the company.

The ideal candidate is an Italian native speaker fluent in French and English, with strong copywriting skills and a solid grasp of technology. Empathy and the ability to maintain calm in challenging situations are essential for success in this position.