Customer WOW! Specialist — Italy

Capitaine Train; Paris; Sur place; EUR 30 000 - 40 000; Plein temps

Avantages offerts par ce poste

Health coverage plan

Stock options

Great working environment in Paris

Résumé du poste

Capitaine Train is looking for a customer support team member who will delight our clients by providing fast and friendly service. This role involves interacting directly with customers through various channels, ensuring their voices are heard across the company.

The ideal candidate is an Italian native speaker fluent in French and English, with strong copywriting skills and a solid grasp of technology. Empathy and the ability to maintain calm in challenging situations are essential for success in this position.

Qualifications

• Must be an Italian native speaker with deep cultural understanding.
• Fluency in French and English is required.
• Strong copywriting and proofreading skills are essential.
• Ability to stay calm and show empathy in challenging situations.
• Familiarity with technology and computer-related issues is necessary.

Responsabilités

• Interact with customers to provide everyday solutions.
• Deliver fast and friendly service via multiple communication channels.
• Gather customer feedback to improve the product.
• Uphold new standards of support that delight customers.

Connaissances

Italian native speaker

Fluent in French

Fluent in English

Strong copywriting and grammar skills

High empathy

Tech and computer culture knowledge

Resourceful and autonomous

Description du poste

We have a simple yet ambitious goal; to sell train tickets in the easiest way possible for all European destinations. Booking a train should be just as simple as hopping on a train.

Capitaine Train was founded by 3 engineers obsessed with simplicity. Our organisational structure is very simple and linear: those who make product decisions are the same ones who build them. We are a young and small start-up (40 people) and we are growing very quickly. Your work will have a direct and visible impact on the growth of our company.

Our beautiful office is located in the heart of Paris. We’re surrounded by bars, restaurants, theatres, startups and are near the four main Parisian train stations. We offer a great package including fixed and variable salaries, an awesome health coverage plan plus stock options.

Job Description

Outsourcing customer support to cut costs? How about no. That’s not the way we roll. While some might see support as an added cost, we see an opportunity to delight our customers with caring answers. Our customer support team has all the power to make things right. We believe that few companies have gone this far in granting customer support such a central role.

Our support team is the interface between our product and our users. We are on the front lines, answering emails, Facebook messages and Tweets to provide fast and friendly service to our great clients. We want to treat our customers as we’d want to be treated.

Behind the scenes, we make sure our customers’ voices are heard loud and clear by the entire company. We think their feedback is the most invaluable tool and the best way to improve our product. So we appreciate, recognise and share feedback with the common goal of continuously improving our customers’ experiences.

Our team thrives on empathy and exults at the sound of thanks when we exceed the expectations of our awesome customers. Going above and beyond is our daily task.

Role

As a member of the WOW team, you interact with our customers to offer them everyday solutions. You are clever, kind and sincere. You speak to them in human and not in automated emails. You know how to choose your words to compose eloquent explanations, that are yet simple and personal. You are a beacon of information that is here to enlighten the world, one Captain Train customer at a time.

You will prove to our customers that a new standard of support has been set. You will show them that Captain Train is like no other. And they will reward the fruits of your patient labour by spreading the good word by word-of-mouth and sheer enthusiasm.

If this sounds like your thing, then we have a position for you!

Qualifications

• Italian native speaker that understands every nuance of the culture. Nothing is unknown to you.
• Speak French and English fluently.
• Strong copywriting and grammar skills. Friends come to you for solid proofreading and spelling mistakes on the internet make you sad.
• Empathy is above average. You always stay calm when everyone is upset.
• Tech and computer culture are a part of your life. You’re the one your family calls when they have a computer problem. Clearly you’re very familiar with the Balmer Peak.
• Resourceful and autonomous. Searching for information independently and answering your own questions is a part of your daily life.

Pluses

• Early adopter of Captain Train and know the product very well.
• Previous experience in customer service and know how to make people happy.
• Familiar with a startup environment, online communication and social media.
• Have train posters hanging on your bedroom wall.

Additional Information

We don’t look so much at resumés. Focus on describing your projects, your experiences and what you would like to bring to the team. Your Twitter handle or any written works are really useful to us.

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