Customer WOW! Specialist — Empathetic Support Pro

Capitaine Train; Paris; Sur place; EUR 30 000 - 45 000; Plein temps

Avantages offerts par ce poste

Health coverage plan

Stock options

Dynamic startup environment

Résumé du poste

Capitaine Train, located in Paris, seeks a customer support representative to join their WOW team. This role emphasizes empathy and effective communication with customers across various channels, including emails and social media.

Fluency in both English and French is essential. Candidates should possess excellent copywriting skills and a passion for customer service. Join a dynamic startup where you can make a meaningful impact on customer experiences and contribute to the growth of the company.

Qualifications

• You’re an English native speaker who also speaks French fluently.
• You have strong copywriting and grammar skills.
• Your empathy is above average and you remain calm in stressful situations.
• You are familiar with technology and computer culture.
• You are resourceful and autonomous in finding information.

Responsabilités

• Interact with customers to offer solutions in a friendly manner.
• Answer emails, Facebook messages, and Tweets promptly.
• Influence product improvements by effectively relaying customer feedback.
• Go above and beyond in customer support to exceed expectations.

Connaissances

English (native)

French (fluent)

Copywriting and grammar skills

Empathy

Tech and computer skills

Resourcefulness

Description du poste

Capitaine Train, located in Paris, seeks a customer support representative to join their WOW team. This role emphasizes empathy and effective communication with customers across various channels, including emails and social media.

Fluency in both English and French is essential. Candidates should possess excellent copywriting skills and a passion for customer service. Join a dynamic startup where you can make a meaningful impact on customer experiences and contribute to the growth of the company.