Customer Support Engineer

Dormont Manufacturing Co; Rousset-Serre-Ponçon; Sur place; EUR 35 000 - 55 000; Plein temps

Avantages offerts par ce poste

Company car or car allowance

Participation in stock purchase plan

Award-winning training

Family friendly total rewards package

Résumé du poste

Dormont Manufacturing Co is seeking a Customer Support Engineer to assist with troubleshooting and repairing complex equipment at customer sites. The ideal candidate will have strong hands-on skills and be capable of resolving software and mechanical issues efficiently.

This role offers a dynamic opportunity in the Semiconductor Industry, including a competitive rewards package and professional growth potential. Minimum qualifications include a relevant degree and related work experience.

Qualifications

• Doctorate (Academic) Degree, Master's Level Degree with 3 years experience, or Bachelor's Level Degree with 5 years experience.
• Ability to troubleshoot software, electronics, optics, and mechanical systems.

Responsabilités

• Update, troubleshoot, diagnose, and repair complex equipment at customer sites.
• Represent the company and ensure customer satisfaction.
• Assure operational quality of system equipment.
• Coordinate actions with customers to minimize downtime.
• Assist Installation Engineers with problem resolution.

Connaissances

Troubleshooting software and electronic systems

Excellent presentation and communication

Analytical and problem-solving skills

Customer relation and teamwork skills

Formation

Doctorate

Master's Degree

Bachelor's Degree

Description du poste

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice‑controlled gadget, flexible screen, VR device, or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem‑solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description / Preferred Qualifications

We are looking for a Customer Support Engineer to support our customers with current and future installed tools at customer site.

We will consider new graduates provided they demonstrate a strong hands‑on competence and a desire to succeed.

Major Responsibilities

• Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites.
• Represents the company to the customer and assumes accountability for customer satisfaction with service.
• Assures operational quality of system equipment.
• Coordinates actions with customers to minimize down time.
• May provide assistance to Installation Engineers in resolving problems.

What You Will Bring

• Ability to understand and troubleshoot problems in software and electronics, optics, mechanical, electro‑mechanical and electro‑optical systems to address on‑site customer problems.
• Excellent presentation and communication skills.
• Excellent analytical and problem‑solving skills.
• Excellent customer relation and teamwork skills.

What We Offer

• Dynamic opportunity and growth potential in the Semiconductor Industry.
• A competitive, family friendly total rewards package.
• Variable compensation components, e.g. participation in company stock purchase plan.
• Company car or car allowance.
• Award‑winning training.

Minimum Qualifications

Doctorate (Academic) Degree and 0 years related work experience; Master’s Level Degree and related work experience of 3 years; Bachelor’s Level Degree and related work experience of 5 years

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer.