Field Service Engineer 2

Lam Research; Meylan; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

An established industry player is seeking a dedicated Field Service Engineer to join their dynamic team. In this pivotal role, you will be responsible for ensuring the operational excellence of advanced semiconductor equipment through on-site repairs and maintenance. Your expertise will drive customer satisfaction as you troubleshoot and resolve issues while collaborating with various teams. This position offers a unique opportunity to work closely with cutting-edge technology and make a significant impact on customer operations. If you have a passion for engineering and a commitment to delivering exceptional service, this role is perfect for you.

Qualifications

• 2+ years of experience in a relevant field or equivalent work experience.
• Proficiency in interpreting schematics and operation manuals.

Responsabilités

• Provide on-site repair and maintenance of complex semiconductor equipment.
• Perform diagnostics and troubleshoot to minimize downtime.

Connaissances

Analytical problem-solving

Troubleshooting

Communication skills (English)

Interpreting electrical and mechanical schematics

Formation

Bachelor’s degree in Electronics or Engineering

Advanced degree (without experience)

Outils

Microsoft Office Suite

Description du poste

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The Impact You’ll Make

As a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions.

In this role, you will be based in Meylan however, you will be almost 100% of your time on customer site.

What You’ll Do

• Provide quality on-site repair, maintenance service, and complete installation / relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites.
• Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions.
• Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.
• Maintain records and reports to coordinate activities between Lam and the customer.
• Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.
• Transparently discuss opportunities and challenges with customer to increase trust.
• Update customer on status of Lam tools as needed.

Who We’re Looking For

Minimum Qualifications :

• Bachelor’s degree in Electronics, Engineering, or related field with 2+ years of experience; or an advanced degree without experience; or equivalent work experience.
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
• Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.
• Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
• Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.

Preferred Qualifications

• Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
• Experience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment is a plus.
• Communication skills, both written and verbal, in English.
• Foundational analytical and problem-solving skills.

Our Commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws.