Field Service Engineer 4

Lam Research Salzburg GmbH; Meylan; Hybride; EUR 90 000 - 120 000; Plein temps

Résumé du poste

Lam Research in Meylan, France seeks a Field Software / Service Engineer 4 to support on-site software activities and customer deployments throughout the installed base.

You will lead software installation, upgrades, troubleshooting, and training, collaborating with cross-functional teams to ensure seamless automation and excellent customer experience. Fluency in English and good French are preferred.

Qualifications

• Bachelor’s degree in Electronics, Engineering, Software or related field; 8+ years experience, or Master’s with 6+ years.
• Experience in semiconductor capital equipment or similar industry is preferred.
• Strong communication and ability to travel as needed.

Responsabilités

• Drive equipment software installation, upgrades or troubleshooting.
• Coordinate CIP and improvement axes to boost equipment reliability.
• Develop technical solutions to complex problems.
• Manage customer meetings and drive project planning.
• Train Field Service Engineers on software specifics.
• Ensure high customer satisfaction through KPI monitoring.
• Maintain Lam image and act as primary customer contact.

Connaissances

Field Service

Software

Troubleshooting

Training

Project Management

Formation

Bachelor’s degree in Electronics, Engineering, Software or related field

Master’s degree (MS) with 6+ years

Outils

Excel

PowerPoint

SAP

Description du poste

In your career, let’s prove what’s possible.

At Lam Research, we create equipmentthat drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.
Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.
The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.
Because at Lam, we believe that when people are the priority and they’re inspired to unleash the power of innovation for a better world together, anything is possible.

Date: Sep 3, 2026

Location: Meylan, FR-Remote, FR

Worker Category: On-site Flex

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customersupport throughout their lifecycle with Lam. We drive performance, productivity, safety, andquality of customers installed base performance and deliver service and lifecycle solutionsfor their most critical equipment and processes.

The impact you’ll make

We are looking for a Field Software / Service Engineer 4 to join our team in Meylan, France.

In this role, you will serve as the software expert within the Field Service organization, providing high-quality on-site support for all software-related activities, including software installation, upgrades, troubleshooting, and issue resolution. You will work closely with the technical teams supporting both new system startups and the installed base of Lam equipment, while also sharing your expertise through training and mentoring of fellow Field Service Engineers.

A key aspect of this role is direct engagement with customers to ensure the successful and timely integration of Lam equipment into their automation environment. You will play a critical role in optimizing equipment performance, enabling seamless factory automation, and delivering an exceptional customer experience.

Technical

Drive and coordinate equipment software installation, upgrades or troubleshooting

Propose CIP (Continuous Improvement Plan) and/or any axis of improvement to improve Lam equipment reliability, productivity or robustness.

Determine, develop and apply technical solutions to complex problems

Ensure that issues and success criteria are properly defined and communicated

Coordinate activity, guide tests to be done, issue reports

What you’ll do

Project management

Drive projects planning and execution on mid and long term

Set priorities and monitor projects progress to plan

Set recommendations to customer on key/critical projects to engage into

Train and develop Field Service Engineers colleagues on software specifics

Manage customer satisfaction through KPI monitoring

Support customer and Lam internal needs for support to any software related activity.

Direct contact / up to daily work with customer management

Ensure that Lam is well represented and Lam image preserved at all time with customer

Set and drive customer meetings (technical, executive, )

Own personal development, both technical and on soft skills

Be able/volunteer to support additional tasks required upon need

Who we’re looking for

Minimum Qualifications:

• Bachelor’s degree in Electronics, Engineering, Software or related field and 8+ years of experience; or Master’s degree with 6+ years; or equivalent work experience.
• Previous semiconductor capital equipment industry is an advantage
• Report systems installation performances through targetted KPI
• Travels might be required as well as support to multiple customers as needed

Preferred qualifications

• Good written and verbal communication skills
• Fluent English , good level of French speaking is desired
• Project Management
• Analytical and problem solving skills
• Utilizes worldwide knowledge base to ensure latest appropriate knowledge is effectively applied local­ly
• Expert level on Lam internal softwares and tools
• Excellent knowledge of Excel, Power Point, Work, SAP,

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.