Customer Support Engineer

IC Resources; Île-de-France; On-site; EUR 45,000 - 65,000; Full time

Job summary

IC Resources in Paris, France, is seeking a Customer Support Engineer to assist customers with product integration and troubleshooting. The role involves working with distributors and internal teams to ensure successful product implementations.

The candidate should have an Electronics/Electrical Eng degree, strong troubleshooting, excellent communication, and fluent English. Experience in power electronics or control systems is a plus. This is an on-site position in Paris.

Qualifications

• Degree in Electronics or Electrical Engineering.
• Experience in customer support, applications engineering, field engineering, or electronics design.
• Understanding of power electronics, switching technologies, industrial controls, or electromechanical systems.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills and ability to work directly with customers.
• Fluent English required; additional European languages would be beneficial.

Responsibilities

• Provide technical support to customers across a range of power switching and control products.
• Assist customers with product selection, integration, and performance optimisation.
• Investigate technical issues and support root cause analysis activities.
• Work closely with design, quality, and manufacturing teams to resolve customer challenges.
• Deliver technical presentations, product training, and application guidance.

Skills

Customer support

Troubleshooting

English communication

Product training

Education

Electronics/Electrical Engineering degree

Job description

Customer Support Engineer

Location: Paris, France

Customer Support Engineer required for a global engineering company developing advanced power switching and electrical control technologies. This Customer Support Engineer role will support customers across product integration, troubleshooting, and application development. The Customer Support Engineer will work closely with customers, distributors, and internal engineering teams to ensure successful product implementation.

Responsibilities

• Provide technical support to customers across a range of power switching and control products
• Assist customers with product selection, integration, and performance optimisation
• Investigate technical issues and support root cause analysis activities
• Work closely with design, quality, and manufacturing teams to resolve customer challenges
• Deliver technical presentations, product training, and application guidanceSupport new product introductions and customer qualification activities

Requirements

• Degree in Electronics Engineering, Electrical Engineering, or a related discipline
• Experience in customer support, applications engineering, field engineering, or electronics design
• Understanding of power electronics, switching technologies, industrial controls, or electromechanical systems
• Strong troubleshooting and problem-solving skills
• Excellent communication skills and ability to work directly with customers
• Fluent English required; additional European languages would be beneficial