Customer Success Manager – Warehouse Automation / Intralogistics

Kardex; France; Hybride; EUR 52 000 - 80 000; Plein temps

Avantages offerts par ce poste

5 weeks vacation

12 RTT

Mobile working

Company pension scheme

Employee Assistance Program

Résumé du poste

Kardex AutoStore is seeking a France-based Customer Success Manager for Warehouse Automation / intralogistics. You will own the after-sales lifecycle for AutoStore solutions, ensuring customers feel supported, informed, and confident in our technology.

Collaborating with European teams, you will manage after-sales projects, maintain strong client relationships, and drive service value across the lifecycle from handover to renewal.

Qualifications

• Native/near-native French and fluent English.
• Located in France.
• Experience in warehouse automation or intralogistics.
• Ability to understand technical concepts and communicate with expert customers.
• Commercial experience (account management, sales or service management).
• Team player with collaborative mindset.
• Experience with AutoStore or ASRS technologies.
• Additional languages (German, Spanish, Italian).

Responsabilités

• Manage AutoStore after-sales projects from handover to ongoing service.
• Ensure smooth transition from Sales → Implementation → Service.
• Maintain regular contact with customers, including on-site visits.
• Build strong, trust-based relationships with stakeholders.
• Drive high customer satisfaction through proactive problem solving.
• Identify, propose, negotiate, and implement improvements (Change Requests).
• Prepare quotes, contracts, and customer presentations.
• Promote service offerings and identify additional value-adding opportunities.
• Support basic troubleshooting and coordinate technical escalations.
• Maintain and extend long-term service contracts.
• Travel approximately 30%, mainly within France, with some international travel.

Outils

Salesforce

Description du poste

Kardex AutoStore develops the world’s fastest Automatic Storage and Retrieval Systems (ASRS), enabling customers to increase storage capacity by up to four times. Our technology strengthens Kardex’s intralogistics portfolio and supports smarter, faster, and more efficient order fulfillment operations.

We are expanding our presence in France and are looking for a Customer Success Manager who combines technical understanding, commercial acumen, and strong relationship building skills. You will be the key contact for our French customers, ensuring high satisfaction, smooth operations, and long term partnership success.

Your Mission

As our France based Customer Success Manager – Warehouse Automation / Intralogistics, you will take ownership of the after sales lifecycle for AutoStore solutions — ensuring customers feel supported, informed, and confident in our technology.

You will work closely with technical and commercial colleagues across Europe, so team fit and collaboration are essential.

Your Responsibilities

• Manage AutoStore after‑sales projects from handover to ongoing service
• Ensure a smooth transition from Sales → Implementation → Service
• Maintain regular contact with customers, including on‑site visits
• Build strong, trust‑based relationships with expert-level stakeholders
• Drive high customer satisfaction through proactive and efficient problem‑solving
• Identify, propose, negotiate, and implement improvements (Change Requests)
• Prepare quotes, contracts, and customer presentations
• Promote service offerings and identify additional value‑adding opportunities
• Support basic troubleshooting and coordinate technical escalations
• Maintain and extend long‑term service contracts
• Travel approximately 30%, mainly within France, with occasional international travel as needed.

Your Profile

Must‑Have Qualifications

• Native/near‑native French and fluent English
• Located in France
• Experience in warehouse automation or intralogistics industries
• Ability to understand technical concepts and communicate confidently with expert customers
• Commercial experience (e.g., account management, key account, sales, service management, or customer success)
• Strong team player — someone who collaborates naturally and fits well into a close, supportive team
• Experience with AutoStore or other ASRS technologies
• Additional languages (German, Spanish, Italian)
• Hands‑on experience with CRM tools (e.g., Salesforce)
• Background in engineering, business administration, or equivalent practical experience

Personal Attributes

• Comfortable working independently while staying closely connected to the team
• Detail‑oriented and committed to high-quality delivery
• Enjoys building long‑term customer relationships
• Pragmatic, proactive, and able to ramp up quickly

We Offer

• Company culture: Respect, team spirit, reliability, and passion shape the way we work together. A positive and familiar working atmosphere is our top priority.
• Long‑term perspectives: Secure job in a growing international company with exciting development opportunities.
• Comprehensive support: Structured onboarding process, training opportunities, and a strong collaborative team environment.
• Work‑life balance: Flexible working hours, 5 weeks of vacation + 12 RTT, and the option for mobile working.
• Attractive compensation: Collective agreement-based salary including annual special payments and company pension scheme.
• Adonal beditinefits: Employee Assistance Program