Senior Customer Success Manager EMEA

DataDome; Paris; Hybride; EUR 75 000 - 120 000; Plein temps

Avantages offerts par ce poste

Hybrid role

Stipend 500€

Health benefits

Annual leisure allowance

Professional development

Team events

Parent care

Paid time off

Résumé du poste

DataDome, a leader in AI-driven cybersecurity, is hiring a Senior Customer Success Manager EMEA in Paris. You will own the post-sale relationship for our largest enterprise accounts, aligning goals with DataDome capabilities and coordinating across Product, Marketing, Support, and Sales.

Based in Paris with a hybrid setup (3 days in-office), you will drive product adoption, quantify value, and build long-term, value-based relationships while expanding opportunities with Sales and ensuring

Qualifications

• 5+ years in a Customer Success Management role.

Responsabilités

• Act as the primary business owner of the customer relationship post-sale.
• Build trusted, long-term relationships with key stakeholders.
• Own post-sale success of DataDome’s largest enterprise customers.
• Translate complex challenges into actionable plans and coordinate cross-functional teams.
• Drive product adoption and value realization through deep product knowledge.

Connaissances

Customer Success

Enterprise SaaS

Stakeholder mgmt

Strategic advisory

Description du poste

DataDome delivers real-time bot and agent trust management, enabling businesses to trust the intent behind their traffic—human, bot, or AI agent. Named a Leader in The Forrester Wave™ for Bot And Agent Trust Management Q2 2026, DataDome is trusted by enterprises like Etsy, PayPal, and Soundcloud. Acting as a traffic control plane, DataDome's multi-layered AI engine leverages thousands of models and 5 trillion signals daily, analyzing the intent of every session so only trusted traffic reaches your business — powering growth across your sites, apps, APIs, and MCP servers. Backed by a 24/7 SOC and expert threat researchers, DataDome stops 20k+ attacks every second. With 35+ global PoPs, and 80+ ready-made integrations, DataDome is a recognized Leader on G2 across several categories—delivering traffic you can trust.

Join us at a once-in-a-career moment, as we build industry leading AI Agentic cybersecurity solutions on top of our industry-leading bot protection platform. As a Sr. Customer Success Manager, you’ll partner with the world’s largest enterprises to drive measurable impact, shape their success strategies, and help define the future of AI-driven cybersecurity. If you’re a strategic thinker who thrives in fast-moving environments and loves turning complex challenges into lasting customer success, this is your unicorn opportunity.

As the Senior Customer Success Manager EMEA, you will :

• Act as the primary business owner of the customer relationship post-sale.
• Build trusted, long-term relationships with key stakeholders by understanding their business goals and aligning them with DataDome’s capabilities.
• Own the post-sale success of DataDome’s largest enterprise customers, ensuring they achieve desired outcomes and realize full value from the platform.
• Serve as a strategic advisor by translating complex challenges into actionable plans, coordinating cross-functional teams, and driving measurable outcomes.
• Drive product adoption and value realization by maintaining deep product knowledge and guiding customers on best practices, features, and new capabilities.
• Monitor customer health and proactively identify risks and opportunities, developing and executing mitigation and success plans.
• Lead escalation management across internal teams to ensure timely resolution of critical issues and maintain high customer confidence.
• Drive structured business reviews that quantify value, align stakeholders, and position renewals from a place of strength.
• Identify and drive expansion opportunities in partnership with Sales.
• Collaborate cross-functionally with Product, Marketing, Support, and Sales to deliver a seamless customer experience.
• Champion the voice of the customer internally, influencing product direction and operational improvements.

It would be great if...

• 5+ years in a Customer Success Management role
• Experience in cybersecurity and/or SaaS environments is a plus
• Strong business acumen with the ability to connect customer goals to measurable outcomes and DataDome’s value
• Strategic problem-solver who can distill complex challenges into clear, actionable plans and drive execution across teams
• Proven ability to engage and influence senior stakeholders through data, insights, and clear communication
• Executive presence with the ability to build trust quickly and navigate complex customer environments
• Strong cross-functional leadership, with a track record of driving alignment and accountability across internal and customer teams
• Highly organized and effective at prioritization, able to operate in a fast-paced, evolving environment
• Data-driven mindset with the ability to identify patterns, surface opportunities, and translate insights into action
• Collaborative, resourceful, and comfortable building processes in a scaling organization
• Passionate about delivering exceptional customer experiences and building long-term, value-based relationships

Success in This Role Means

• Achieving Revenue Retention across assigned enterprise accounts through proactive engagement, value realization, and trusted advisory relationships.
• Driving measurable customer outcomes such as increased product adoption, demonstrable ROI, and strong advocacy (case studies, references, or expansion opportunities).

What’s in it for you?

• Hybrid role 3 days/week in our Paris office located next to the Opera Garnier. You will also receive a 500€ stipend to help you set up your ideal workspace.
• Health Benefits: We offer medical, dental, & vision insurance options to keep you feeling your best.
• A $100 annual allowance is provided for a leisure activity of your choice in Sports.
• Professional Development: #Weaimhigh is part of our DNA, therefore we have invested in an internal Learning and Development platform and offer the opportunity to request additional training and support via your manager.
• Events & Team building: #We care and we have fun! We organise ****Annual Company-Offsite, Events, Drinks, Winter Party, Lunch & Learns and much more are part of our Culture
• Parent Care: Gifts & care packages to celebrate growing families.
• PTO: 20 paid time off days, 5 sick days and 2 floating holidays ****+ 12 national holidays.

DataDome is an equal-opportunity employer, and proud to be committed to diversity and inclusion. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.

We use automated tools to assist in reviewing applications for this position. These tools help us screen resumes and assess candidate qualifications. All final hiring decisions are made by our team.