Customer Success Manager – Permanent (CDI), Freelance

Jobtailor; Paris; Sur place; EUR 32 000 - 52 000; Plein temps

Résumé du poste

Jobtailor in Paris is seeking a Customer Success Associate to deliver exceptional service to clients and restaurant partners. You will answer questions, resolve product issues, assist onboarding, and drive adoption of our tools to ensure a positive client experience.

You will also document internal processes to streamline onboarding and support the sale of solutions that better meet client needs. A strong learner with motivation to exceed targets is ideal.

Qualifications

• Strong organizational skills and ability to analyze client data.
• Able to adapt quickly and propose improvements.
• Excellent verbal and written communication skills.
• Motivated to exceed targets and eager to learn.
• Bonus: Familiarity with the restaurant industry.

Responsabilités

• Deliver exceptional service to our clients by answering questions and resolving issues related to our products and services.
• Provide outstanding assistance and support to our restaurant partners, from onboarding new clients through to adoption of our tools.
• Handle incoming requests and create a positive experience for every client.
• Contribute to documenting our internal processes to streamline the client onboarding journey.
• Support the sale of products or services that better meet clients’ needs.

Connaissances

Organizational skills

Data analysis

Communication skills

Adaptability

Process improvement

Description du poste

Responsibilities

• Deliver exceptional service to our clients by answering questions and resolving issues related to our products and services.
• Provide outstanding assistance and support to our restaurant partners, from onboarding new clients through to adoption of our tools.
• Handle incoming requests and create a positive experience for every client.
• Contribute to documenting our internal processes to streamline the client onboarding journey.
• Support the sale of products or services that better meet clients’ needs.

Requirements

• Strong organizational skills, a willingness to analyze client data, and adherence to internal processes.
• Ability to adapt quickly to your environment and proactively propose improvements.
• Excellent verbal and written communication skills.
• Looking for a learning opportunity and highly motivated to exceed targets without fear of failure.
• Bonus: Familiarity with the restaurant industry.