Customer Success Manager - French & Spanish Markets

Spendesk; Paris; Hybride; EUR 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Flexible on-site policy

Lunch funded

Health insurance

Gym pass

Mental health support

Apple equipment

Office snacks

Résumé du poste

Spendesk is hiring a Customer Success professional to manage a mid-market portfolio of French and Spanish-speaking clients. You will build trusted relationships with finance leaders, advise on best practices, and drive adoption and retention across onboarding to renewals.

The role requires fluency in French/Spanish with English proficiency, a consultative mindset, and strong stakeholder management. You will collaborate with Account Managers to expand opportunities and ensure customer value.

Qualifications

• Fluent or native French/Spanish and professional English.
• Experience in Customer Success, Account Management or related roles.
• Consultative approach with proactivity and autonomy.
• Ability to manage senior stakeholders and use data to identify risks.
• Excellent communication and strong relationship-building skills.

Responsabilités

• Build strong customer relationships across a portfolio of mid-market clients.
• Manage 120-150 French and Spanish-speaking accounts; conduct regular reviews.
• Advise on best practices, onboarding and continued adoption of Spendesk.
• Identify risks early, drive adoption, and support renewal discussions.
• Spot upsell/cross-sell opportunities and collaborate with Account Managers.
• Provide feedback to Product, Marketing and Sales based on customer needs.
• Partner with Finance and Operations teams to ensure client success.
• Lead strategic success plans aligned with customer objectives.

Connaissances

French

Spanish

English

Customer Success

Account Management

Consultative Approach

Stakeholder Management

Data Analysis

Outils

Salesforce

HubSpot

Gainsight

Planhat

Intercom

Description du poste

What You’ll Do

• Build strong customer relationships
• Manage a portfolio (120 - 150 accounts) of French and Spanish-speaking mid-market customers.
• Build trusted relationships with Finance Managers, CFOs, Finance Directors and key decision-makers.
• Understand each customer’s business priorities, challenges and success criteria.
• Advise customers on best practices and help them optimise their use of Spendesk.
• Lead regular account reviews and create success plans aligned with customer objectives.
• Drive adoption and retention
• Guide customers through onboarding and ensure a smooth transition into long-term adoption.
• Monitor account health, product usage and engagement levels.
• Identify risks early and take proactive action to prevent churn.
• Help customers demonstrate the value and return on investment of Spendesk.
• Support customers through organisational changes, new stakeholders and evolving business needs.
• Identify growth opportunities
• Identify relevant upsell and cross-sell opportunities based on customer needs and usage.
• Partner closely with Account Managers to develop and convert expansion opportunities.
• Contribute to portfolio growth while maintaining a strong customer-first approach.
• Support renewal discussions by ensuring customers clearly understand the value they receive.
• Be the voice of the customer
• Share structured and actionable feedback with Product, Marketing and Sales.
• Identify recurring customer needs and potential product improvements.
• Support the launch and adoption of new features across the French and Spanish markets.
• Contribute to customer advocacy initiatives, including testimonials, referrals and case studies.

What we’re looking for

• Fluent or native French/Spanish and professional working proficiency in English.
• Previous experience in Customer Success, Account Management, Client Management or another customer-facing role.
• A consultative approach: you proactively advise customers rather than simply reacting to requests.
• Strong ownership and autonomy in managing a customer portfolio.
• Ability to build relationships with senior stakeholders.
• Analytical mindset, with the ability to use customer data to identify risks and opportunities.
• Excellent communication and stakeholder management skills.
• Genuine interest in customer experience, SaaS and building long-term partnerships.

Strong Plus

• Experience in SaaS, fintech, payments, accounting, ERP or financial software.
• Experience working with Finance or Operations teams.
• Experience managing a mid-market portfolio at scale.
• Familiarity with tools such as Salesforce, HubSpot, Gainsight, Planhat, Intercom or similar platforms.

About Spendesk

Spendesk is the AI-powered spend management and procurement platform that transforms company spending. By simplifying procurement, payment cards, expense management, invoice processing, and accounting automation, Spendesk sets the new standard for spending at work. Its single, intelligent solution makes efficient spending easy for employees and gives finance leaders the full visibility and control they need across all company spend, even in multi-entity structures. Trusted by thousands of companies, Spendesk supports over 200,000 users across brands such as Payfit, Accor, Welcome to the Jungle, Swile, Big Mamma, Malt and Yousign. With offices in the United Kingdom, France, Spain and Germany, Spendesk also puts community at the heart of its mission.

For more information: www.spendesk.com/press

About Our People & Culture

We believe that people do their best work when they're given the freedom to thrive and grow. That's why liberation is at the core of everything we do. We empower Spendeskers to take ownership of their work, to navigate ambiguity, and seize every opportunity. Spendeskers come from all over the world (35+ countries and counting!) but we have plenty in common: we're bold, ever-curious, committed to kindness, and tackle every challenge with a positive mindset.

About Our Benefits

Our culture is built on trust, empowerment, and growth - with benefits to match!

• Flexible on-site policy : 4 days per month remote (non-accumulative) and 3 full weeks remote per year (non-consecutive)
• Lunch 60% funded by Spendesk (Swile Card)
• Alan Premium health insurance
• A Gymlib pass to let off steam after a productive day at work
• Access to Moka.care for emotional and mental health wellbeing
• Latest Apple equipment
• Great office snacks to fuel your day
• A positive team to work with daily!

Diversity & Inclusion

At Spendesk, we're committed to fostering an environment where all differences are encouraged, supported and celebrated. We're building our culture for everyone, with everyone. Our goal is to attract and build a diverse, equal and inclusive team, where everyone feels welcome and we truly embrace and encourage people from all backgrounds to apply.