Customer Success Manager

ABB E-mobility; Saint-Laurent-d'Arce; Sur place; EUR 70 000 - 110 000; Plein temps

Résumé du poste

ABB E-mobility is seeking a Customer Success Manager to ensure long-term success and value realization of charging infrastructure for key customers worldwide. You will align strategic goals with operational delivery across deployments and expansions.

You will own relationships with CPOs, fleets and utilities, monitor uptime and performance, orchestrate field service, software, product, and sales teams, and drive growth while maximizing ROI for customers and ABB.

Qualifications

• Own Strategic Customer Success – primary relationship owner for ABB's most important CPOs, fleets, and utilities.
• Drive Operational Excellence – monitor performance metrics, uptime, SLA adherence, analyze charger performance data.
• Bridge Teams & Resolve Issues – orchestrate cross-functional collaboration (field service, technical support, software, product, sales, supply chain).
• Identify & Unlock Growth – spot opportunities for charger expansions, upgrades, service agreements, and software enhancements with sales.
• Be the Customer Voice – advocate for the customer inside ABB and deliver insights on account health and improvement potential.

Responsabilités

• Own Strategic Customer Success– Serve as the primary relationship owner for ABB's most important CPOs, fleets, and utilities, ensuring they maximize ROI and network performance throughout their lifecycle from deployment through expansion
• Drive Operational Excellence– Monitor critical performance metrics (uptime, connectivity, SLA adherence), analyze charger performance data, conduct quarterly business reviews, and develop recovery strategies to keep networks operating at peak performance
• Bridge Teams & Resolve Issues– Orchestrate cross-functional collaboration (field service, technical support, software, product, sales, supply chain) to rapidly resolve escalations and ensure customers maintain confidence during challenges
• Identify & Unlock Growth– Spot opportunities for charger expansions, upgrades, service agreements, and software enhancements, partnering with sales teams to drive meaningful account growth and customer success
• Be the Customer Voice– Act as both advocate for the customer inside ABB and ambassador for ABB to the customer, building executive-level relationships and delivering transparent insights on account health and improvement potential

Description du poste

Take your next career step at ABB E-Mobility with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. We are seeking a Customer Success Manager to ensure the long-term, operational success and value realization of ABB E-mobility charging infrastructure for key customers across the globe. As the trusted partner for ABB E-mobility’s largest customers, you will ensure every charger performs at peak reliability. You won't just manage relationships; you'll drive transformational growth by orchestrating cross-functional teams to help customers scale their networks and maximize ROI on charging infrastructure. Working with the world's most ambitious EV operators, you'll be the bridge between technical excellence and commercial success, ensuring that every deployment becomes a competitive advantage. This is where operational expertise meets strategic influence—and where you shape the infrastructure powering tomorrow's sustainable mobility.

This posting represents multiple positions across NAM and is open to qualified candidates across US and Canada.

In This Role Your Main Accountabilities Will Be

• Own Strategic Customer Success– Serve as the primary relationship owner for ABB's most important CPOs, fleets, and utilities, ensuring they maximize ROI and network performance throughout their lifecycle from deployment through expansion
• Drive Operational Excellence– Monitor critical performance metrics (uptime, connectivity, SLA adherence), analyze charger performance data, conduct quarterly business reviews, and develop recovery strategies to keep networks operating at peak performance
• Bridge Teams & Resolve Issues– Orchestrate cross-functional collaboration (field service, technical support, software, product, sales, supply chain) to rapidly resolve escalations and ensure customers maintain confidence during challenges
• Identify & Unlock Growth– Spot opportunities for charger expansions, upgrades, service agreements, and software enhancements, partnering with sales teams to drive meaningful account growth and customer success
• Be the Customer Voice– Act as both advocate for the customer inside ABB and ambassador for ABB to the customer, building executive-level relationships and delivering transparent insights on account health and improvement potential

To make the above work, we are seeking an experienced professional with:

• Bachelor’s Degree in Engineering, business, economics or related field
• 5+ Years Proven experience in customer success, technical account management, infrastructure operations, or professional services, ideally within energy, EV charging, or industrial technology sectors
• Deep Infrastructure Expertise, knowledge of EV charging infrastructure, distributed energy systems, industrial equipment lifecycle management, or networked IoT hardware
• Exceptional ability to understand complex technical systems and articulate their business impact, bridging technical and commercial teams with clarity and precision
• Proven capability to orchestrate teams across functions, influence without authority, and drive collaboration toward shared customer outcomes
• Excellent communication skills and comfort presenting to diverse audiences

What’s in it for you?

Work with the best specialists in their field, in a diverse environment with unparalleled global reach. Feel inspired by our fast growth. You will have the accountability to own your part in enabling a future of sustainable and efficient mobility. You can also count on a competitive compensation package in line with your capabilities and experience. Diversity, inclusion, and equal opportunities are at the core of what we do. We celebrate different experiences and perspectives, and we aim to empower everyone in the creation of sustainable solutions for people all over the world. Our individual differences make us successful.

About ABB E-Mobility

ABB E-mobility is a world leader in EV charging technology and a partner of choice for the world’s biggest electric vehicle OEMs and nationwide EV charging network operators. With a strong R&D pipeline, our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – means we are actively enabling the future of E-Mobility, not just predicting it.