Operations Engineer – EV Charging Infrastructure

Jobtailor; Nantes; Sur place; EUR 48 000 - 64 000; Plein temps

Résumé du poste

Jobtailor in Nantes, France, seeks an Operations Engineer to manage the EV charging infrastructure across sites in France and Western Europe. You will commission, monitor, troubleshoot, and maintain equipment, train users, and ensure service availability.

You’ll work with CRM/CMMS/ticketing, collaborate with Sales and Operations, and ensure KPI objectives and safety standards are met. Travel across France is required, with on-call rotation essential.

Qualifications

• Engineering degree or Master’s in electrical engineering, electrotechnics, electronics, industrial maintenance, or related field
• 2–3 years of experience in EV charging infrastructure sector
• Experience in operations, monitoring, or maintenance of technical equipment
• Strong command of monitoring tools, CMMS, CRM, or ticketing software
• Strong troubleshooting and fault-resolution skills
• Fluent professional English, both spoken and written
• Valid Category B driving licence
• Excellent customer relationship skills and ability to work independently
• Experience with DC fast-charging infrastructure
• Knowledge of charging protocols (OCPP, OCPI)
• Experience in an international environment
• Interest in energy transition challenges
• Experience in continuous improvement or developing operational processes
• Location: Île-de-France or Western France
• Frequent travel throughout France, occasional assignments in Western Europe
• Participation in the team’s on-call rotation

Responsabilités

• Commission charging stations on site
• Configure digital services according to customer requirements
• Train users in operating the infrastructure
• Remotely monitor charging stations and ensure their availability
• Diagnose and resolve technical incidents remotely
• Organize preventive and corrective maintenance interventions
• Track interventions and ensure they are documented in CRM, CMMS, ticketing system
• Manage spare parts and coordinate technical service providers
• Occasionally work on site to perform complex diagnostics
• Participate in the Operations team’s on-call rotation
• Ensure compliance with KPIs and safety rules
• Conduct performance reviews with customers in collaboration with Sales teams
• Contribute to continuous improvement of operating procedures and product development
• Ensure infrastructure availability of more than 99%
• Coordinate internal and external stakeholders under the responsibility of the Operations Director

Connaissances

EV charging management

Troubleshooting

Monitoring tools

Customer relations

Continuous improvement

Formation

Engineering degree

Master’s degree

Outils

CMMS

CRM

Ticketing software

Monitoring tools

Description du poste

• Commission charging stations on site
• Configure digital services according to customer requirements
• Train users in operating the infrastructure
• Remotely monitor charging stations and ensure their availability
• Diagnose and resolve technical incidents remotely
• Organize preventive and corrective maintenance interventions
• Track interventions and ensure they are documented in the relevant tools (CRM, CMMS, ticketing system)
• Manage spare parts and coordinate technical service providers
• Occasionally work on site to perform complex diagnostics
• Participate in the Operations team’s on-call rotation
• Ensure compliance with performance indicators (KPIs) and safety rules
• Conduct performance reviews with customers in collaboration with the Sales teams
• Contribute to the continuous improvement of operating procedures and product development
• Ensure infrastructure availability of more than 99%
• Coordinate internal and external stakeholders under the responsibility of the Operations Director

Requirements

• Engineering degree or Master’s degree (Bac+5 equivalent) in electrical engineering, electrotechnics, electronics, industrial maintenance, or a related field
• 2 to 3 years of experience in the EV charging infrastructure sector
• Experience in the operations, monitoring, or maintenance of technical equipment
• Strong command of monitoring tools, CMMS, CRM, or ticketing software
• Strong troubleshooting and fault-resolution skills
• Fluent professional English, both spoken and written
• Valid Category B driving licence
• Excellent customer relationship skills and the ability to work independently
• Experience with DC fast-charging infrastructure
• Knowledge of charging protocols (OCPP, OCPI, etc.)
• Experience in an international environment
• Interest in energy transition challenges
• Experience in continuous improvement or developing operational processes
• Location: Île-de-France or Western France
• Frequent travel throughout France, with occasional assignments in Western Europe
• Participation in the team’s on-call rotation

Core Competencies

Demonstrates expertise in managing EV charging infrastructure, including commissioning, monitoring, and maintaining technical equipment. Proficient in customer training, troubleshooting, and ensuring compliance with performance indicators and safety standards.

Highest-signal resume keywords

• EV Charging Infrastructure Management
• Troubleshooting And Fault-Resolution
• Monitoring Tools Proficiency
• Customer Relationship Skills
• Continuous Improvement Experience

ATS Optimization Keywords

Hard Skills

• Electrical Engineering
• Electrotechnics
• Electronics
• Industrial Maintenance
• DC Fast-Charging Infrastructure
• Charging Protocols (OCPP, OCPI)
• Technical Equipment Operations
• Preventive And Corrective Maintenance
• Performance Indicator Compliance
• Documentation Tracking

Soft Skills

• Excellent Customer Relationship Skills
• Ability To Work Independently

Certifications & Qualifications

• Engineering Degree
• Master’s Degree
• Valid Category B Driving Licence

Industry Keywords

• EV Charging Infrastructure Sector
• Energy Transition Challenges
• International Environment
• On-Call Rotation

Tools & Technologies

• CMMS
• CRM
• Ticketing Software
• Monitoring Tools