Customer Success Manager

Entropia; Paris; Hybrid; EUR 70,000 - 100,000; Full time

Job summary

Entropia, based in Paris, France, is seeking a Customer Success Manager to unlock the full potential of our AI technology for clients and guide them through adoption. You will ensure smooth integration into client workflows and help stakeholders derive maximum value from our platform.

In this hybrid role, you will lead strategic implementations, deliver end-user enablement, manage relationships with a consultative, high-touch approach, and monitor adoption metrics to protect renewals and growth.

Responsibilities

• Strategic Implementation: Lead integration of Entropia solutions into client workflows to ensure adoption and impact.
• Training & Enablement: Demonstrate AI capabilities to end users and embed Entropia in their toolkit.
• Client Relationship Management: Be a trusted advisor delivering high-touch success.
• Success Metrics Management: Use adoption rates and NPS to drive client satisfaction and ROI.
• Advocacy and Engagement: Foster user engagement and advocates for Entropia.
• Customer Health Monitoring: Track health via analytics and feedback to ensure satisfaction and renewals.
• Feedback Loop: Relay customer insights to internal teams for product and service improvements.

Job description

In charge of unlocking the full potential of our technology for our clients, guiding them every step of the way.

As a Customer Success Manager at Entropia, you'll play a critical role in unlocking the full potential of our technology for our clients, guiding them every step of the way. In this pivotal role, you'll ensure our clients seamlessly integrate Entropia into their workflows, and derive maximum value from our technology. Acting as a trusted advisor, you'll be instrumental in helping them transform their business processes by integrating Entropia into their business processes and workflows.

This role is based in Paris, France. We mainly use an in-person work model, with a flexible work-from-home policy.

• Strategic Implementation: Take the lead in integrating Entropia's solutions into client workflows, ensuring smooth adoption and maximizing the impact of our technology.
• Training & Enablement: Inspire and empower end users daily by demonstrating the transformative power of LLMs, turning Entropia into an indispensable part of their toolkit.
• Client Relationship Management: Be the go-to trusted advisor for clients, providing a consultative, high-touch experience that drives their success with our platform.
• Success Metrics Management: Leverage key metrics like adoption rates and NPS to craft strategies that ensure exceptional client satisfaction and deliver strong ROI.
• Advocacy and Engagement: Foster deep engagement among users and stakeholders, converting them into passionate advocates for Entropia within their organizations.
• Customer Health Monitoring: Monitor customer health through analytics and feedback, staying proactive to guarantee satisfaction and capitalize on renewal and growth opportunities.
• Feedback Loop: Serve as the voice of the customer, relaying insights and feedback to internal teams to drive continuous product and service enhancements.
• Experienced professionals with a strong background in Enterprise SaaS or top-tier management consulting, and hands-on experience managing large-scale technology projects.
• Exceptional communicators and strategic thinkers who can effectively influence stakeholders at all levels and align teams around shared goals.
• Results-driven individuals who excel at prioritizing tasks in high-pressure environments, seamlessly managing competing demands from clients with precision.
• Team players known for being empathetic, dedicated, organized, and motivated, with a collaborative, team-first mindset that drives success across the board.

At Entropia, we are rewriting the future of work. We use AI to transform how teams work with complex unstructured data, turning chaos into clear and effective workflows. Our mission is to "augment collective intelligence": empowering organisations to unlock unprecedented levels of efficiency and insight, so that they can make better decisions faster.

By joining us, you will be at the forefront of applied AI, applying your skills to create solutions with real, tangible impact. You'll work on meaningful projects with a pioneering team driven by strong values, deeply passionate about how technology impacts the world.

If you're ready to shape the future of AI-driven solutions and thrive in a dynamic, purpose-driven environment, join us!

The salary for this position will be determined by a combination of market analysis and the candidate's experience and qualifications.

Entropia is an equal opportunity employer, welcoming candidates of all backgrounds. If you're excited about our mission but feel like an alien, or are unsure if you meet every qualification, don't let imposter syndrome hold you back—reach out!