Customer Success Manager Enterprise - CDD

United States Digital Space LLC; Paris; Sur place; EUR 79 000 - 87 000; Plein temps

Résumé du poste

United States Digital Space LLC in Paris is seeking an Enterprise Customer Success Manager to guide a portfolio of ecommerce merchants through product adoption, automation, and long-term value realization.

You will partner with Sales, Product and Support to drive outcomes, monitor account health, support renewals, and leverage AI-enabled workflows to scale success across the customer journey.

Qualifications

• Minimum 5 years in Customer Success, Account Management, or similar roles.
• Experience managing multiple SaaS customers.
• Strong communication skills for structured conversations.
• French is a plus.

Responsabilités

• Maintain a book of 50–60 ecommerce customers and build relationships with stakeholders.
• Drive product adoption, automation and AI-enabled workflows.
• Monitor account health and manage renewal conversations.
• Collaborate with Sales, Product and Support to align on roadmap and outcomes.
• Manage data in internal systems and report on engagement and value.

Connaissances

Customer Success

Account Management

SaaS experience

Strong communicator

French language

Description du poste

We believe conversations will become the #1 way to shop.

At the company, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.

To win, we focus relentlessly on:

• Quality: conversations that feel authentic and on-brand.

• Experience: effortless shopping from chat to checkout.

• Re-engagement: personal, 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, the company is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

About the Team

At the company, we are revolutionizing customer service for ecommerce businesses. Our Customer Success team ensures clients realize measurable value from our platform by driving product adoption, automation maturity, and long-term operational impact.

We partner with leading ecommerce brands to optimize their support operations, implement AI-powered workflows, and unlock scalable growth.

As an Enterprise Customer Success Manager, you will serve as a strategic partner to a portfolio of ecommerce merchants. You will guide customers through product adoption, optimization, and long-term success by helping them implement AI-powered workflows, automate support operations, and align the company with their business goals.

You will work closely with customers to uncover opportunities, deepen relationships across stakeholders, and ensure merchants are maximizing the value of the platform.

What You’ll DoAs an Enterprise Customer Success Manager in CDD, you will:

Customer Partnership & Account Management

Manage a portfolio of ~50-60 ecommerce customers

• Build relationships with key stakeholders and run regular check-ins and QBRs

• Understand customer goals, workflows, and operational challenges

• Develop account plans focused on adoption, efficiency, and long-term value

• Support renewal conversations for lower-risk or smaller expansions

Product Adoption & Optimization

Drive adoption of the company features including AI, automation, and integrations

• Analyze support workflows and recommend improvements

• Help customers implement automation and AI use cases

• Troubleshoot issues and partner with internal teams when needed

Customer Health & Risk Management

Monitor account health (usage, engagement, satisfaction)

• Identify risks early and take action to prevent churn

• Support renewals for lower-risk or smaller expansion cases

Operational Excellence & AI Enablement

Maintain accurate customer data and engagement tracking in internal systems

• Manage your book of business independently while prioritizing high-impact activities

• Leverage AI tools to improve efficiency across customer workflows and internal processes

• Experiment with new approaches and share insights that improve team processes and playbooks

Cross-Functional Collaboration

Partner with Sales, Product, and Support teams to drive customer outcomes

• Surface customer insights that inform product improvements and roadmap priorities

• Ensure internal teams have clear context when escalating customer needs

Who You Are

• 5+ years in Customer Success, Account Management, or similar roles

• French is a plus

• Experience managing multiple customers in a SaaS environment

• Strong communicator who can run structured conversations with customers

• Curious and proactive - you like getting into the details of how things work

• Comfortable balancing strategic conversations with hands-on execution

• Experience working with ecommerce brands or support operations is a strong plus

• Passionate about technology, automation, and the future of AI in customer support

• Motivated to continuously learn, improve, and contribute to a growing team environment

AI at the company

At the company, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.

The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.

We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.

AI use in Recruiting at the company

By submitting your application, you agree that the company may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy.

Diversity & Inclusion at the company

We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.

If you need accommodations during the application or interview process, please contact us at

Base + Variable Pay €78,848 €87,148