Customer Success Manager

Relex; Lille; Sur place; EUR 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

International team

Growth opportunities

Professional culture

Résumé du poste

RELEX Solutions in France seeks a Customer Success Manager to deepen executive relationships and drive value delivery for strategic retailers and suppliers. You will own customer strategy, monitor KPIs, and unlock revenue opportunities while coordinating with product and marketing to align on customer success initiatives.

The role emphasizes cross-functional collaboration, renewal ownership, and ongoing improvement of customer processes to boost profitability and product adoption.

Qualifications

• Experience building executive relationships with C-level in large organizations.
• Experience with B2B accounts and strategic growth.
• Familiarity with supply chain concepts (demand planning, inventory, replenishment).

Responsabilités

• Own and nurture strategic relationships with senior decision makers.
• Communicate value, identify development needs and drive value delivery.
• Monitor key performance metrics and take action to improve results.
• Identify profitable strategic solutions and opportunities for upsell/cross-sell.
• Influence governance models at customer organizations using domain knowledge.
• Identify commercial opportunities to increase sales and reduce costs.
• Own churn risk and drive mitigation actions to achieve net revenue targets.
• Lead renewal processes and ensure alignment with customer value delivery.
• Contribute to ongoing improvement of the Customer Success function.
• Coordinate with Product, Marketing, Value Development and SDMs for a consistent customer experience.

Connaissances

Executive-level relationships

B2B account management

CPG/FMCG experience

Formation

Relevant university degree

Description du poste

About RELEX

RELEX Solutions creates cutting-edge supply chain and retail planning software. Within our platforms, we have the power and potential to increase adaptability, efficiency and sustainability in the consumer
goods and retail value chain. Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great tailored tech solutions, we’re curious and passionate challenge-seekers creating the future of retail today.

Customer Success Manager in France

We are looking for an enthusiastic Customer Success Manager to join our RELEX team in France.

The role:

As a Customer Success Manager you will work with strategic development of our customers business processes. You will also be responsible for developing and maintaining executive/senior level customer relationships, contribute to revenue growth by generating and upsell/cross-sell cases within your existing customer base.

What you will be doing:

• Owning and maintaining customer relationships on strategical level with decision makers
• Communicating measurable value and proactively identify development needs at our customers
• Monitoring customer's key performance metrics and taking necessary actions to improve them
• Through strategical thinking and analysis identify profitable strategical solutions for our customers
• Influence with the domain knowledge on at least lower levels of Customers governance model
• Identify commercial development opportunities by analysing customer strategies to increase sales, reduce costs and maximise the efficiency of in-store operations, and identify upsell/cross-sell opportunities
• Owning churn risk for your accounts: identifying early warning signs, leading mitigation actions, and driving NRR targets (add)
• Owning the renewal process for your accounts, ensuring timely execution and alignment with customer value delivery
• Contributing to new initiatives and continuous improvement of the Customer Success function (add)
• Coordinating closely with Product, Marketing, Value Development, and SDMs to align on customer strategy and different activities, to ensure a consistent customer experience (add)

What you’ll bring to the table:

• Relevant university degree
• Experience in Business-to-Business (B2B) relationship building on executive/senior level, developing customer accounts and building relationship towards C-level in large organizations
• Experience from working with customers in grocery, consumer products goods (CPG), DIY, fast-moving consumer goods (FMCG) retailers or suppliers
• Experience from strategic account management and proven success in building sustainable growth for your customer base
• Understanding in Supply Chain Management(demand planning, inventory management, replenishment) and, as a plus, in any of the following areas:
• Space & Assortment
• Pricing and Promotions
• Excellent communication skills inbothFrench and English

What we offer:

• A front row seat in a rapidly growing and international software company
• Working with a fun, ambitious and committed team of smart people
• A respectful and professional, yet easy-going atmosphere where individual thinking is encouraged
• Position where you can help retailers to continuously improve their business process efficiency , and then add value by increasing products availability and decrease costs with positive impact on their profitability,
• Responsible for advanced customer development and relationship management with our customers C-level

If you love fruitful customer relationships and developing outstanding planning process within retail - we give you the opportunity to experience all this and more.