Customer Success Manager - France

Kardex; Clermont-Dessous; Sur place; EUR 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Company culture: Respect, team spirit,

Long-term perspectives: Secure job in…

Comprehensive support: Structured on-

Work-life balance: Flexible hours, 5 w

Attractive compensation: Collective…

Adonal beditinefits: Employee Assist

Résumé du poste

Kardex AutoStore is seeking a France-based Customer Success Manager to own post-sale lifecycle for AutoStore solutions, ensuring customer satisfaction and long-term partnerships across Europe.

You will manage after-sales projects, coordinate with technical and commercial teams, travel up to 30% within France, and build trusted relationships with senior stakeholders.

Qualifications

• Native or near-native French and fluent English.
• Located in France.
• Experience in intralogistics, automation, manufacturing, automotive, or other process-heavy B2B industries.
• Ability to understand technical concepts and communicate with expert customers.
• Commercial experience (e.g., account management, sales, service management, or customer success).
• Strong team collaboration abilities.

Responsabilités

• Manage AutoStore after-sales projects from handover to ongoing service.
• Ensure seamless transition from Sales → Implementation → Service.
• Maintain regular customer contact and on-site visits.
• Build trust-based relationships with senior stakeholders.
• Drive customer satisfaction through proactive problem-solving.
• Identify, propose, and implement improvements (Change Requests).
• Prepare quotes, contracts, and customer presentations.
• Promote service offerings and identify additional value opportunities.
• Assist with basic troubleshooting and coordinate escalations.
• Maintain and extend long-term service contracts.
• Travel approximately 30%, mainly within France, with some international travel.

Connaissances

French native

English fluent

France-based

Intralogistics

Account management

Team player

Formation

Engineering background

Business background

Outils

CRM tools (Salesforce)

Description du poste

Kardex AutoStore develops the world’s fastest Automatic Storage and Retrieval Systems (ASRS), enabling customers to increase storage capacity by up to four times. Our technology strengthens Kardex’s intralogistics portfolio and supports smarter, faster, and more efficient order fulfillment operations.

We are expanding our presence in France and are looking for a Customer Success Manager who combines technical understanding, commercial acumen, and strong relationship building skills. You will be the key contact for our French customers, ensuring high satisfaction, smooth operations, and long term partnership success.

Your Mission
As our France based Customer Success Manager, you will take ownership of the after sales lifecycle for AutoStore solutions — ensuring customers feel supported, informed, and confident in our technology.

You will work closely with technical and commercial colleagues across Europe, so team fit and collaboration are essential.

Your tasks

• Manage AutoStore after‑sales projects from handover to ongoing service
• Ensure a smooth transition from Sales → Implementation → Service
• Maintain regular contact with customers, including on‑site visits
• Build strong, trust‑based relationships with expert‑level stakeholders
• Drive high customer satisfaction through proactive and efficient problem‑solving
• Identify, propose, negotiate, and implement improvements (Change Requests)
• Prepare quotes, contracts, and customer presentations
• Promote service offerings and identify additional value‑adding opportunities
• Support basic troubleshooting and coordinate technical escalations
• Maintain and extend long‑term service contracts
• Travel approximately 30%, mainly within France, with occasional international travel as needed.

Your profile

Must‑Have Qualifications

• Native/near‑native French and fluent English
• Located in France
• Experience in intralogistics, automation, manufacturing, automotive, or other process‑heavy B2B industries
• Ability to understand technical concepts and communicate confidently with expert customers
• Commercial experience (e.g., account management, key account, sales, service management, or customer success)
• Strong team player — someone who collaborates naturally and fits well into a close, supportive team

Nice‑to‑Have Qualifications

• Experience with AutoStore or other ASRS technologies
• Additional languages (German, Spanish, Italian)
• Hands‑on experience with CRM tools (e.g., Salesforce)
• Background in engineering, business administration, or equivalent practical experience

Personal Attributes

• Strong troubleshooting mindset
• Comfortable working independently while staying closely connected to the team
• Detail‑oriented and committed to high‑quality delivery
• Enjoys building long‑term customer relationships
• Pragmatic, proactive, and able to ramp up quickly

We Offer

• Company culture: Respect, team spirit, reliability, and passion shape the way we work together. A positive and familiar working atmosphere is our top priority.
• Long‑term perspectives: Secure job in a growing international company with exciting development opportunities.
• Comprehensive support: Structured onboarding process, training opportunities, and a strong collaborative team environment.
• Work‑life balance: Flexible working hours, 5 weeks of vacation + 12 RTT, and the option for mobile working.
• Attractive compensation: Collective agreement‑based salary including annual special payments and company pension scheme.
• Adonal beditinefits: Employee Assistance Program

Interested in the right position for you?