Customer Success Management - Internship

Scaleway; Paris; Sur place; EUR 11 160 - 16 740; Plein temps

Résumé du poste

Scaleway is seeking a Customer Success Manager Intern in Paris, starting in July 2026. The intern will assist CSMs with client interactions, organizing meetings, writing summaries, and analyzing customer feedback. Candidates should be Master's students with strong communication and analytical skills, alongside a keen interest in customer management and digital tools. The position aims to enhance customer processes and improve data quality, fostering an inclusive workplace culture.

Qualifications

• Currently a Master's student, preferably in a business or engineering school.
• Strong analytical skills to interpret customer data effectively.
• Previous experience through internships or projects is a plus.

Responsabilités

• Organize and prepare customer meetings with CSMs.
• Write meeting summaries and ensure follow-up actions.
• Analyze customer feedback for quality improvement.
• Assist in using CSM tools for monitoring customer interactions.

Connaissances

Good communication skills

Analytical skills

Strong interest in customer relationship management

Comfortable with digital tools

Formation

Currently a Master’s student (M1 or M2) in a business school or engineering school

Outils

Salesforce

Google Workspace

Slack

Description du poste

Job Overview

Scaleway is looking for a Customer Success Manager Intern to support CSMs in daily interactions with clients and improve customer processes. The internship begins July 2026 in Paris.

Responsibilities

• Organise, prepare and participate in customer meetings alongside CSMs, especially with start‑ups.
• Write meeting summaries and ensure follow‑up actions are clearly identified.
• Contribute to cross‑functional projects to improve CSM processes and tools.
• Analyze customer feedback and help improve customer data quality.
• Support the team in using CSM tools and dashboards for customer monitoring.

Qualifications

Hard skills

• Currently a Master’s student (M1 or M2) in a business school or engineering school.
• Good communication skills, ability to structure information and produce clear written summaries.
• Analytical skills, able to tell a story from data.
• First experiences through school projects, internships, or student jobs.
• Strong interest in customer relationship management and the tech/cloud ecosystem.
• Comfortable working with digital tools such as Slack, Google Workspace, CRM tools (Salesforce is a plus).

Soft skills

• Curious and eager to learn.
• Interested and engaged in understanding customer needs.
• Good listening skills.
• Open‑minded and collaborative.
• Organised and reliable.

Benefits

• Internship starting July 2026 in Paris.

At Scaleway, we are committed to building an inclusive and respectful workplace where everyone has a fair opportunity to thrive.

All applications are considered with care, regardless of age, gender, sexual orientation, ethnic or social background, religion, disability, or any other characteristic.