Customer Success Operations (Internship)

Agicap; Lyon; Sur place; EUR 8 928 - 13 392; Plein temps

Avantages offerts par ce poste

Remboursement de frais mensuel de 1000€

Bureau spacieux avec collations et boissons

Événements d'équipe internationaux

Résumé du poste

Agicap, basé à Lyon, recherche un stagiaire en opérations clients pour soutenir les équipes dans la gestion des enjeux opérationnels quotidiens. Vous serez responsable de l'analyse et de l'amélioration continue des processus pour maximiser la productivité.

Le candidat idéal sera inscrit en Master, avec de bonnes compétences en communication et un fort intérêt pour les outils et les données. Agicap offre un environnement dynamique et une expérience précieuse dans une société SaaS en forte croissance.

Qualifications

• Actuellement inscrit dans un Master en affaires ou domaine similaire.
• Intérêt marqué pour les données et les processus opérationnels.
• Capacité à interagir avec les membres de l'équipe et à expliquer les problèmes.

Responsabilités

• Gérer les tickets pour soutenir les membres de l'équipe.
• Analyser les problèmes récurrents et identifier les causes profondes.
• Maintenir et améliorer la documentation interne.

Connaissances

Analyse des données

Compétences en communication

Intérêt pour les outils

Formation

Master en affaires, opérations ou gestion

Description du poste

About Agicap

Created in Lyon in 2016 by three French entrepreneurs, Agicap is one of the fastest scale‑ups in Europe, with over 8000 customers, 650 employees and fast revenue growth (7x between 2021 and 2024). Agicap is part of the French Tech 120, rewarding the most promising startups in France.

Agicap allows Finance teams of Mid‑Market companies to efficiently manage and forecast their cash, pay their suppliers and get paid. By combining a Treasury Management System, and Accounts Payable and Accounts Receivable solutions into a single platform, Agicap aims at becoming the next leading Treasury Management platform for mid‑market companies.

We have raised €145M since our creation, with prestigious VC funds including AVP, Greenoaks, Partech and BlackFin, with a last round in November 2024.

These additional resources further fuel our product innovation, allowing us to grow significantly and accelerate our international expansion across the world.

We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure!

Main mission

As a CS Operations Intern, you will support the CS Operations managers in their day‑to‑day work, on tooling, data, and process‑related questions.

Your core objective will be to help the CS department increase productivity and implement standard ways of working by addressing operational issues at their root, helping investigate recurring problems, and contribute to long‑term improvements.

Reporting directly to the CS CRM Manager, you will work on operational but business‑critical processes, in close collaboration with CS teams across all regions (FR, DACH, IT, UK, SP, US).

Key responsibilities

Tooling & operational support for Customer Success Teams

• Manage tickets to support CS team members with day‑to‑day questions and issues related to Gainsight (data, reports, workflows, fields, processes)
• Investigate bugs, inconsistencies, or unclear behaviors reported by users.
• Escalate complex or technical issues when needed, with clear context and analysis.

Root cause analysis & continuous improvement

• Analyze recurring issues and requests to identify underlying causes (tool setup, process gaps, data quality, usage patterns).
• Help define and document long‑term fixes rather than one‑off workarounds.
• Support the implementation of standard ways of working within the CS department.

Documentation & knowledge sharing

• Maintain and improve internal documentation (FAQs, how‑tos, known issues, best practices).
• Help structure common requests and solutions so teams can become autonomous over time.

Operational support

• Support CS Ops projects (process updates, reporting improvements, rollouts).
• Assist with data checks, analyses, and validation of dashboards or reports.

What we’re looking for

• Currently enrolled in a Master’s degree (business, operations, management or similar).
• Strong interest in data, tools, and operational processes.
• Curious mindset with a strong interest in understanding why things break, not just how to fix them.
• Structured and detail‑oriented.
• Good communication skills: able to interact with CS team members and translate issues into clear explanations.
• Fluent in French and full proficiency in English; another European language is a plus.
• The interview process will be in French.

Geography and benefits

• Located in Lyon (HQ).
• On‑site presence, some remote days if needed.
• Hands‑on exposure to CS Operations in a fast‑scaling SaaS company.
• Part of a dynamic team with global team events.

What we offer

• €1000 monthly expense reimbursement (internship).
• Large office in Lyon with snacks and drinks.
• Fast learning environment, entrepreneurship, and team spirit.
• An incredible team of entrepreneurs.
• Thursday beers and after‑works with the team.

Agicap s'engage à garantir l'égalité des chances pour tous et favorise un environnement de travail inclusif qui valorise la diversité !