Customer Success Intern – Internship

Rue des Vignerons; Toulouse; On-site; EUR 28,000 - 36,000; Full time

Job summary

Rue des Vignerons is seeking a Customer Service Coordinator in Toulouse to manage the full customer service function and support partners and account managers. You will respond to requests, help plan events, and ensure customer satisfaction while designing processes and reporting improvements.

The role requires excellent English, strong communication skills, and proficiency in Excel/Google Sheets; experience with HubSpot or Salesforce is a plus. An interest in wine and tourism is valued.

Qualifications

• Must be dynamic, responsive and meticulous.
• Ability to work independently and in a team.
• Excellent written and spoken English; strong writing skills.
• Phone communication experience.
• Proficient in Excel and Google Sheets.
• Interest in wine and tourism.

Responsibilities

• Manage the entire Customer Service function for Rue des Vignerons and actively improve it.
• Respond to requests from individual and professional customers including event organization and group reservations.
• Ensure overall satisfaction for Rue des Vignerons customers.
• Assist in designing and implementing a structured customer service, CRM HubSpot usage, reporting, and tool improvements.
• Support Account Managers in managing partner portfolio, monitoring and optimization, and updates to winemaker profiles.

Skills

Dynamic

Responsive

Curious

Organized

Meticulous

Independent

Team player

Strong customer focus

Strong writing skills

Phone communication

English language

Excel

Google Sheets

HubSpot

Salesforce

Wine & tourism interest

Tools

HubSpot

Salesforce

Excel

Google Sheets

Job description

Overview

Actively contribute to the growth of Rue des Vignerons by managing our entire Customer Service function and proactively helping to improve it. You will have a dual role allowing you to be in contact with both our customers and our partners:

• Respond to requests from individual and professional customers, including event organization, group reservations, specific booking requests, answering questions, and providing guidance and advice.
• You will also ensure overall satisfaction for Rue des Vignerons customers.
• Strategic: assist in designing and implementing a structured customer service, including improving the customer journey, handling requests and producing reports, managing and using a CRM (HubSpot), and long-term tool improvements.
• Commercial relations: assist Account Managers in managing their partner portfolio, including monitoring and optimization, registration follow-up, updating winemaker profiles, and handling customer disputes.

Requirements

• You are dynamic, responsive, curious, and also organized and meticulous.
• You work independently but know how to collaborate within a team.
• You have a strong customer focus and a desire to do excellent work.
• You have strong writing skills and good spelling.
• You are comfortable speaking on the phone.
• You speak and write English.
• You are proficient in Excel and Google Sheets; some familiarity with HubSpot or Salesforce is a plus.
• You have an interest in wine and tourism.