Customer Success & Operations Intern

Rue des Vignerons; Toulouse; On-site; EUR 28,000 - 36,000; Full time

Job summary

Rue des Vignerons is seeking a Customer Service Coordinator in Toulouse to manage the full customer service function and support partners and account managers. You will respond to requests, help plan events, and ensure customer satisfaction while designing processes and reporting improvements.

The role requires excellent English, strong communication skills, and proficiency in Excel/Google Sheets; experience with HubSpot or Salesforce is a plus. An interest in wine and tourism is valued.

Qualifications

• Must be dynamic, responsive and meticulous.
• Ability to work independently and in a team.
• Excellent written and spoken English; strong writing skills.
• Phone communication experience.
• Proficient in Excel and Google Sheets.
• Interest in wine and tourism.

Responsibilities

• Manage the entire Customer Service function for Rue des Vignerons and actively improve it.
• Respond to requests from individual and professional customers including event organization and group reservations.
• Ensure overall satisfaction for Rue des Vignerons customers.
• Assist in designing and implementing a structured customer service, CRM HubSpot usage, reporting, and tool improvements.
• Support Account Managers in managing partner portfolio, monitoring and optimization, and updates to winemaker profiles.

Skills

Dynamic

Responsive

Curious

Organized

Meticulous

Independent

Team player

Strong customer focus

Strong writing skills

Phone communication

English language

Excel

Google Sheets

HubSpot

Salesforce

Wine & tourism interest

Tools

HubSpot

Salesforce

Excel

Google Sheets

Job description

Rue des Vignerons is seeking a Customer Service Coordinator in Toulouse to manage the full customer service function and support partners and account managers. You will respond to requests, help plan events, and ensure customer satisfaction while designing processes and reporting improvements.

The role requires excellent English, strong communication skills, and proficiency in Excel/Google Sheets; experience with HubSpot or Salesforce is a plus. An interest in wine and tourism is valued.