CUSTOMER SERVICE ASSOCIATE IV

TE Connectivity Corporation; Pontoise; Sur place; EUR 38 000 - 48 000; Plein temps

Résumé du poste

TE Connectivity France seeks a customer liaison to strengthen relationships between customers and internal teams. The role focuses on managing orders, addressing late deliveries, and ensuring customer satisfaction through technical guidance and proactive problem resolution.

The candidate should have 4+ years of related experience and a high school diploma, with an AA degree or equivalent preferred to support diverse customer needs and credit/debit processes.

Qualifications

• 4+ years of related work experience.
• High school diploma is required; AA degree or equivalent is preferred.

Responsabilités

• Managing backlog orders and open orders; communicating late deliveries to the customer and internal teams as required.
• Investigating credit and debit requests and queries to issue credit/debit as necessary.
• Answering technical queries from customers using online technical references and to offer alternatives using available resources.
• Driving corrective actions and improvement projects that will raise customer satisfaction levels.

Connaissances

Customer relationship management

Backlog/order management

Credit/debit processes

Technical support

Formation

High school diploma

AA degree or equivalent preferred

Description du poste

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Description:

Job Overview

Strengthens customer relationships by acting as a liaison between customer and any internal points of contact.

Job Requirements

• Managing backlog orders and open orders; communicating late deliveries to the customer and internal teams as required.
• Investigating credit and debit requests and queries to issue credit/debit as necessary.
• Answering technical queries from customers using online technical references and to offer alternatives using available resources.
• Driving corrective actions and improvement projects that will raise customer satisfaction levels.

What your background should look like

Typically requires 4 or more years of related work experience. Requires high school diploma. Completion of an AA degree or equivalent is preferred.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

ABOUT TE CONNECTIVITY

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.

WHAT TE CONNECTIVITY FRANCE OFFERS: English Version
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.