CUSTOMER SERVICE ASSOCIATE IV

TE Connectivity; Pontoise; Sur place; EUR 38 000 - 54 000; Plein temps

Avantages offerts par ce poste

Competitive benefits package

Health and wellness incentives

Employee stock purchase program

Profit sharing

Résumé du poste

TE Connectivity France is seeking a customer-facing professional to strengthen relationships by acting as a liaison between customers and internal contacts. You will manage backlog and open orders, communicate delays, and drive corrective actions to improve satisfaction.

The role requires 4+ years of related experience and a high school diploma, with an AA degree or equivalent preferred. TE offers a comprehensive benefits package and opportunities to contribute to safety and sustainability

Qualifications

• Requires 4 or more years of related work experience.
• High school diploma is required.
• Completion of an AA degree or equivalent is preferred.

Responsabilités

• Managing backlog orders and open orders; communicating late deliveries to the customer and internal teams as required.
• Investigating credit and debit requests and queries to issue credits/debits as necessary.
• Answering technical queries from customers using online technical references and to offer alternatives using available resources.
• Driving corrective actions and improvement projects that will raise customer satisfaction levels.

Connaissances

Backlog management

Customer communication

Technical queries handling

Process improvement

Formation

High school diploma

AA degree or equivalent

Description du poste

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

Strengthens customer relationships by acting as a liaison between customer and any internal points of contact.

Job Requirements

• Managing backlog orders and open orders; communicating late deliveries to the customer and internal teams as required.
• Investigating credit and debit requests and queries to issue credit/debit as necessary.
• Answering technical queries from customers using online technical references and to offer alternatives using available resources.
• Driving corrective actions and improvement projects that will raise customer satisfaction levels.

What Your Background Should Look Like

Typically requires 4 or more years of related work experience. Requires high school diploma. Completion of an AA degree or equivalent is preferred.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

About Te Connectivity

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.

Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

WHAT TE CONNECTIVITY FRANCE OFFERS: English Version

We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

• Competitive Salary Package
• Performance-Based Bonus Plans
• Health and Wellness Incentives
• Profit Sharing Plan
• Employee Stock Purchase Program
• Community Outreach Programs / Charity Events
• Employee Resource Groups
• Valuable Health Insurance

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.