Customer Service & Admin Specialist OWAY

Oway; Paris; Sur place; EUR 34 000 - 44 000; Plein temps

Résumé du poste

OWAY France is seeking a Customer Service & Administration Specialist to support customer relations, order processing, and administrative/financial activities in Paris. This role ensures an excellent customer experience while maintaining accurate internal processes and strong coordination between customers, internal departments, and international stakeholders.

The position requires fluency in French and English, strong organizational skills, and experience with SAP or similar systems for

Qualifications

• Fluent in French and English
• Strong organisational skills and attention to detail
• Experience with customer service and administration processes

Responsabilités

• Handle customer inquiries by phone and email in a professional manner
• Enter, verify, and monitor orders and customer data in SAP and other systems
• Assist with quotations, product sheets, and promotional materials
• Manage invoicing processes and basic reports on sales performance
• Coordinate with HQ and internal departments on product availability and promotions
• Support administrative activities and HR-related tasks as needed
• Maintain customer records and ensure data accuracy

Outils

SAP

Description du poste

CUSTOMER SERVICE & ADMIN SPECIALIST – OWAY FRANCE

OWAY is the only PROFESSIONAL AGRICOSMETIC BRAND with the goal of creating the first global network of entirely PLASTIC-FREE salons and spas.

Since 1948, OWAY is a family-owned global manufacturer of professional products for hair, face, and body.

At OWAY, EVERYTHING COMES FROM THE EARTH and is CREATED BY HUMANS.

We are looking for a Customer Service & Administration Specialist to join our team and support the smooth management of customer relations, order processing, and administrative/financial activities. This role is key in ensuring an excellent customer experience while maintaining accurate internal processes and strong coordination between customers, internal departments, and international stakeholders.

Customer Service & Administration

• Manage customer inquiries via phone and email in a professional and timely manner
• Enter, verify, and monitor orders and customer data in company systems (e.g. SAP)
• Support the preparation of quotations, product sheets, and promotional materials
• Handle and track customer complaints and non-conformities
• Liaise with headquarters to align on product availability, promotions, and commercial policies
• Update customer records and prepare basic reports on sales and service performance
• Manage administrative activities and invoicing processes related to salons
• Collaborate with HR on administrative support tasks

Finance Support

• Prepare and issue invoices
• Extract and monitor key data and invoices from SAP upon request
• Support customers via phone for invoicing, payments, complaints, and disputes (excluding legal matters)
• Share relevant financial information with the sales team
• Monitor scheduled customer payments and follow-ups
• Reconciliation of client’s statements of accounts liasing with HQ and/or local consultants

Customer Support

• Ensure high-quality support by managing customer requests via phone and email
• Fluency in French and English
• Strong organizational skills and attention to detail
• Excellent communication skills (written and spoken)
• Ability to manage multiple tasks in a dynamic environment
• Confidence in using administrative systems (SAP or similar is a plus)
• A proactive, problem-solving mindset
• Team spirit and customer-oriented attitude