Customer Quality Engineer (m/f/d)

Gruppo SKF; Lons-le-Saunier; On-site; EUR 52,000 - 72,000; Full time

Job summary

SKF Aerospace Lons-le-Saunier is seeking a Customer Quality Engineer to lead customer quality activities. Reporting to the Site Quality Manager, you will be the primary interface for customer complaints, oversee audits, and ensure product integrity through corrective actions.

You hold a degree in Mechanical or Materials Engineering, have at least 5 years in aerospace quality, and are fluent in English. You will drive 8D investigations, monitor KPIs, and contribute to continuous improvement with

Qualifications

• Degree in Mechanical Engineering, Materials Engineering, or a related field.
• Minimum of 5 years' experience in customer quality, ideally within the aerospace industry.
• Solid knowledge of problem-solving methodologies and quality tools (8D, DMAIC, Six Sigma, 5 Whys, etc.).

Responsibilities

• Act as the primary customer interface for customer complaints and after-sales service (returns).
• Plan and support customer audits and visits.
• Manage analysis of identified deviations and monitor corrective actions until issues are resolved.
• Manage 8D investigations and major action plans arising from customer complaints, coordinating with customers and departments.
• Monitor investigations and direct Customer Quality cases to relevant departments for root cause analysis and corrective actions.
• Create and maintain customer specification deviation matrices for products in serial production.
• Prepare complaint summaries and associated action plans for key customers and communicate via reviews.
• Analyze recurring defects and drive long-term initiatives to improve customer satisfaction.
• Contribute to continuous improvement by introducing lessons learned and value-added initiatives.
• Participate in internal audits and analysis of non-conformities.
• Monitor KPI performance and costs related to customer quality and after-sales service activities.

Skills

Fluent English

Problem-solving skills

Analytical thinking

Project leadership

Education

Mechanical Engineering degree

Materials Engineering degree

Tools

8D

DMAIC

Six Sigma

5 Whys

Job description

SKF Aerospace Lons-le-Saunier, a site with approximately 350 employees, specializes in the design and manufacturing of high value-added products for the aerospace industry, including complex mechanical components such as bearings and spherical bearings.

SKF Aerospace has also established a leadership position in the development of high-strength composite solutions for the aerospace and aviation sectors.

Our customers include major aerospace companies such as Airbus, Dassault, Airbus Helicopters, Boeing, and others.

We are currently looking for a:

Customer Quality Engineer (m/f/d)

Reporting to the Site Quality Manager, you will be responsible for all customer quality activities. You have the authority to stop production if product integrity is at risk and to release production once all measures required to ensure the safety and integrity of both people and products are in place.

Key Responsibilities

• Act as the primary customer interface for customer complaints and after-sales service (returns), managing cases from registration through to final customer response.
• Plan and support customer audits and visits.
• Manage the analysis of identified deviations and monitor the implementation of appropriate corrective and preventive actions until all issues have been resolved.
• Manage 8D investigations and major action plans arising from customer complaints, ensuring communication and coordination with customers.
• Monitor investigations and direct Customer Quality cases to the relevant departments for root cause analysis and implementation of corrective and cross-functional actions (Production/TQP, Purchasing/STA, Engineering/Special Processes, Logistics, etc.).
• Create and maintain customer specification deviation matrices for products in serial production.
• Prepare complaint summaries and associated action plans for key customers and proactively communicate these through monthly or bi-monthly reviews.
• Analyze recurring defects and assigned activities to capitalize on lessons learned and define long-term initiatives aimed at improving customer satisfaction.
• Consistently contribute to continuous improvement by proposing and implementing initiatives to enhance the effectiveness of customer quality activities, particularly through lessons learned.
• Participate in internal audits and the analysis of non-conformities.
• Monitor KPI performance and costs related to customer quality and after-sales service activities and ensure effective internal communication.

Profile

• Degree in Mechanical Engineering, Materials Engineering, or a related field.
• Minimum of 5 years' experience in customer quality, ideally within the aerospace industry.
• Solid knowledge of problem-solving methodologies and quality tools (8D, DMAIC, Six Sigma, 5 Whys, etc.).
• Methodical and detail-oriented with well-developed organizational skills and a collaborative mindset to effectively lead projects.
• Well-developed analytical and problem-solving abilities with a results-driven approach.
• Fluent in English, both written and spoken.

Lucrecia OSEGUEDA - Quality Manager