Customer Quality Engineer (m/f/d)

SKF Group; Lons-le-Saunier; On-site; EUR 55,000 - 75,000; Full time

Job summary

SKF Group in Lons-le-Saunier, France, seeks a Customer Quality Engineer to own all customer quality activities. You will interface with customers, manage audits, drive 8D investigations, and coordinate cross-functional corrective actions to ensure product integrity and customer satisfaction.

The role requires a Mechanical Engineering degree, 5+ years in aerospace customer quality, and fluent English. Occasional travel is expected.

Qualifications

• Degree in Mechanical Engineering, Materials Engineering, or related field.
• Minimum 5 years' experience in customer quality, ideally in aerospace.
• Fluent in English, both written and spoken.

Responsibilities

• Act as the primary customer interface for complaints and after-sales service (returns).
• Plan and support customer audits and visits.
• Analyze deviations and monitor CAPA until issues are resolved.
• Lead 8D investigations and major action plans from customer complaints.
• Coordinate with cross-functional teams for root cause analysis and corrective actions.
• Maintain customer specification deviation matrices for serial production.

Skills

Quality assurance

8D problem solving

Six Sigma

DMAIC

5 Whys

Education

Mechanical Engineering degree

Job description

SKF Aerospace Lons-le-Saunier, a site with approximately 350 employees, specializes in the design and manufacturing of high value-added products for the aerospace industry, including complex mechanical components such as bearings and spherical bearings.

SKF Aerospace has also established a leadership position in the development of high-strength composite solutions for the aerospace and aviation sectors.

Our customers include major aerospace companies such as Airbus, Dassault, Airbus Helicopters, Boeing, and others.

We are currently looking for a:

Customer Quality Engineer (m/f/d)

Reporting to the Site Quality Manager, you will be responsible for all customer quality activities. You have the authority to stop production if product integrity is at risk and to release production once all measures required to ensure the safety and integrity of both people and products are in place.

Key Responsibilities

• Act as the primary customer interface for customer complaints and after-sales service (returns), managing cases from registration through to final customer response.
• Plan and support customer audits and visits.
• Manage the analysis of identified deviations and monitor the implementation of appropriate corrective and preventive actions until all issues have been resolved.
• Manage 8D investigations and major action plans arising from customer complaints, ensuring communication and coordination with customers.
• Monitor investigations and direct Customer Quality cases to the relevant departments for root cause analysis and implementation of corrective and cross-functional actions (Production/TQP, Purchasing/STA, Engineering/Special Processes, Logistics, etc.).
• Create and maintain customer specification deviation matrices for products in serial production.
• Prepare complaint summaries and associated action plans for key customers and proactively communicate these through monthly or bi-monthly reviews.
• Analyze recurring defects and assigned activities to capitalize on lessons learned and define long-term initiatives aimed at improving customer satisfaction.
• Consistently contribute to continuous improvement by proposing and implementing initiatives to enhance the effectiveness of customer quality activities, particularly through lessons learned.
• Participate in internal audits and the analysis of non-conformities.
• Monitor KPI performance and costs related to customer quality and after-sales service activities and ensure effective internal communication.

Profile

• Degree in Mechanical Engineering, Materials Engineering, or a related field.
• Minimum of 5 years' experience in customer quality, ideally within the aerospace industry.
• Solid knowledge of problem-solving methodologies and quality tools (8D, DMAIC, Six Sigma, 5 Whys, etc.).
• Methodical and detail-oriented with well-developed organizational skills and a collaborative mindset to effectively lead projects.
• Well-developed analytical and problem-solving abilities with a results-driven approach.
• Fluent in English, both written and spoken.
• Occasional travel required.

For additional information, please contact:

Lucrecia OSEGUEDA - Quality Manager

Marta Jackowiak – Recruiter [e-mail]

About SKF

La mission de SKF est d’être le leader incontesté sur le marché des roulements. Notre offre de solutions autour de l'arbre tournant comprend les roulements, les joints, la gestion de la lubrification et des services de maintenance, dont la maintenance conditionnelle. SKF est représenté dans plus de 130 pays et compte environ 17 000 distributeurs dans le monde. Le chiffre d'affaires annuel est d'environ 75 milliards de SEK et le nombre de collaborateurs d'environ 41 000.