Customer Quality Engineer — Energy Systems

Wärtsilä Corporation; France; Sur place; EUR 55 000 - 85 000; Plein temps

Résumé du poste

Wärtsilä Energy's Special Applications is seeking a Customer Quality Engineer to act as the primary customer interface for quality matters on projects in Surgères, France. You will ensure compliance with contractual, regulatory and Wärtsilä quality requirements throughout engine reconditioning and installation activities.

You will drive audits, corrective actions and continuous improvement, coordinating with contract teams and stakeholders, while upholding a strong quality and safety culture

Qualifications

• Bachelor's or Master's degree in Engineering, Quality Management, or a related technical field.
• Experience in customer quality, quality assurance, or quality management within an industrial environment.
• Strong knowledge of root cause analysis and structured problem-solving methodologies.
• Experience with quality audits and quality management systems.
• Strong customer focus and stakeholder management skills.
• Ability to work effectively across multicultural and multidisciplinary teams.
• Professional proficiency in English; French is considered an advantage.

Responsabilités

• Act as the primary customer interface on all quality-related matters.
• Manage and follow up customer complaints, disputes, and non-conformities.
• Develop and monitor corrective and preventive action plans using structured problem-solving and root cause analysis methodologies.
• As a member of contract teams, execute agreed quality responsibilities defined within customer contracts.
• Prepare, maintain, and update customer-specific quality documentation, including quality management plans and project documentation.
• Ensure compliance with contractual, documentation, and regulatory quality requirements.
• Support customer inspections during engine reconditioning activities and onsite installations.
• Assist the Operational Quality Manager during engine reconditioning and installation projects.
• Coordinate and monitor customer and certification audits within the defined scope.
• Drive continuous improvement initiatives based on customer feedback, audit findings, and performance indicators.

Connaissances

Root cause analysis

Structured problem-solving

Customer focus

Stakeholder management

Multicultural teamwork

English proficiency

Formation

Bachelor's or Master's in Engineering/Quality Management

Outils

Quality Management Systems (QMS)

Description du poste

Wärtsilä Energy's Special Applications is seeking a Customer Quality Engineer to act as the primary customer interface for quality matters on projects in Surgères, France. You will ensure compliance with contractual, regulatory and Wärtsilä quality requirements throughout engine reconditioning and installation activities.

You will drive audits, corrective actions and continuous improvement, coordinating with contract teams and stakeholders, while upholding a strong quality and safety culture