Energy Customer Quality Engineer — Drive Excellence

Wartsila; Surgères; On-site; EUR 65,000 - 90,000; Full time

Job summary

Wärtsilä Energy in Surgères, France, invites you to join as a Customer Quality Engineer in the Special Applications organization. You will be the primary customer interface for quality matters, ensuring contractual, regulatory, and operational requirements are met throughout project execution.

You will lead customer quality management, audits, CAPA processes, and documentation, support inspections during engine reconditioning and onsite installations, and collaborate with contract teams and

Qualifications

• Bachelor's or Master's degree in Engineering, Quality Management, or a related technical field.
• Experience in customer quality, quality assurance, or quality management within an industrial environment.
• Strong knowledge of root cause analysis and structured problem-solving methodologies.
• Experience with quality audits and quality management systems.
• Strong customer focus and stakeholder management skills.
• Ability to work effectively across multicultural and multidisciplinary teams.
• Professional proficiency in English; French is considered an advantage.

Responsibilities

• Act as the primary customer interface on quality-related matters.
• Manage and follow up customer complaints, disputes, and non-conformities.
• Develop and monitor corrective and preventive action plans using structured problem-solving and root cause analysis methodologies.
• As a member of contract teams, execute agreed quality responsibilities defined within customer contracts.
• Prepare, maintain, and update customer-specific quality documentation, including quality management plans and project documentation.
• Ensure compliance with contractual, documentation, and regulatory quality requirements.
• Support customer inspections during engine reconditioning activities and onsite installations.
• Assist the Operational Quality Manager during engine reconditioning and installation projects.
• Coordinate and monitor customer and certification audits within the defined scope.
• Drive continuous improvement initiatives based on customer feedback, audit findings, and performance indicators.

Skills

Root cause analysis

Quality management

Customer interface

Audit & CAPA

Education

Bachelor's or Master's in Engineering

Quality Management or related field

Job description

Wärtsilä Energy in Surgères, France, invites you to join as a Customer Quality Engineer in the Special Applications organization. You will be the primary customer interface for quality matters, ensuring contractual, regulatory, and operational requirements are met throughout project execution.

You will lead customer quality management, audits, CAPA processes, and documentation, support inspections during engine reconditioning and onsite installations, and collaborate with contract teams and