Customer Operations Technician – Hybrid, Equity & Benefits

Farfetch; Bordeaux; Sur place; EUR 35 000 - 45 000; Plein temps

Avantages offerts par ce poste

Health insurance for the whole family

Extra days off

Training opportunities

Résumé du poste

Farfetch is looking for a Customer Operations Technician in Bordeaux to manage operational back-office tasks related to customer returns and delivery issues. You will ensure optimal service for all teams while resolving queries effectively.

The ideal candidate is customer-oriented and fluent in English, thrives under pressure, and is knowledgeable in Excel. Benefits include health insurance, extra days off, and a flexible working environment.

Qualifications

• Customer-oriented mindset.
• Fluency in English (verbal and written) is mandatory.
• Capable of working under pressure and achieving deadlines.

Responsabilités

• Provide optimum service, resolving queries across channels.
• Take ownership of case resolution per company processes.
• Manage demanding issues with professionalism.

Connaissances

Customer-oriented mindset

Fluency in English

Capacity to work under pressure

Knowledge of Excel

Understanding of retail and finance

Description du poste

Farfetch is looking for a Customer Operations Technician in Bordeaux to manage operational back-office tasks related to customer returns and delivery issues. You will ensure optimal service for all teams while resolving queries effectively.

The ideal candidate is customer-oriented and fluent in English, thrives under pressure, and is knowledgeable in Excel. Benefits include health insurance, extra days off, and a flexible working environment.