Customer Service Agent Associate (EN/FR)

Vestiairecollective; Paris; Sur place; EUR 30 000 - 45 000; Plein temps

Avantages offerts par ce poste

Competitive compensation and benefits

Flexible working model

Career acceleration opportunities

2 paid days for supporting a cause

Résumé du poste

Vestiairecollective is hiring for a customer service role in Paris, where you will be responsible for resolving customer inquiries swiftly and professionally. This role demands a strong understanding of customer expectations, ideally with prior experience in fashion and the ability to communicate fluently in both English and French.

Join us and contribute to a sustainable fashion future while working in an international environment with a focus on personal growth.

Qualifications

• At least 3 years of successful experience in customer service.
• Experience in fashion is a plus.
• Perfect command of written and spoken English and French.

Responsabilités

• Answer and mediate complex complaints from customers.
• Analyze customer needs and provide personalized answers.
• Maintain solid customer relationships with speed and professionalism.

Connaissances

Customer empathy

Solution-oriented mindset

Interpersonal skills

Bilingual (English and French)

Description du poste

Vestiaire Collective is the leading global platform for desirable pre‑loved fashion and a pioneer in transforming how people consume fashion. Our mission is simple: make circular fashion the norm, not the exception. Through technology, expertise, and a highly engaged global community, we enable millions of people to buy and sell fashion in a more sustainable way.

Founded in Paris in 2009, Vestiaire Collective is now a globally scaled marketplace with offices in Paris, London, Berlin, New York, Singapore, and Ho Chi Minh City, and logistics hubs across Europe, Asia, and the US.

About the role

Schedule: 10am - 6pm, Monday - Friday. Expected to be onsite in Paris 3 days per week and remote 2 days.

Responsibilities

• Answer and mediate level 3 complex/high added value complaints from customers and prospects of Vestiaire Collective in both French and English.
• Analyze and understand customer needs and expectations, and provide relevant and personalized answers until complete resolution.
• Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.
• Be a Vestiaire Collective ambassador by demonstrating perfect written and oral expression, an appropriate tone, and an empathetic and patient attitude.
• Liaise and collaborate with internal stakeholders to comply with customers’ needs.
• Communicate proactively with team and managers about issues faced by our community to ensure continuous improvement.
• Main aim is to increase customer satisfaction.

Qualifications

• At least 3 years of successful experience in customer service.
• Passionate about the world of fashion, luxury, and circularity, and understand customer expectations.
• Experience working in fashion is a plus.
• Strong customer empathy, solution-oriented, and an understanding of the buyer and seller mindset.
• Perfect command of written and spoken English and French, both with native fluency.
• Additional languages are a plus.
• Excellent interpersonal skills, sense of service and teamwork.
• Flexibility, resourcefulness, reactivity, and an ability to adapt work to peaks in activity.
• Rigor and organizational skills.

What We Offer

• Purpose-driven work at scale Join a company reshaping the fashion industry toward circularity; you directly contribute to reducing waste and extending the life of luxury items.
• High-impact scope & ownership Work on products used globally, where your decisions have immediate, measurable impact on millions of users across 70+ countries.
• A truly international environment Collaborate with a diverse team of 50+ nationalities across Paris, London, Berlin, New York, Singapore, and Ho Chi Minh City.
• Career acceleration in a fast-moving scale-up Take ownership early, grow fast, and shape your path as an expert or a future leader.
• Learning & growth as a priority Dedicated budget, continuous feedback culture, and opportunities to work on cutting-edge topics (AI, marketplace dynamics, scalability, etc.).
• Flexible ways of working Hybrid model (typically 2 days remote per week), with trust and autonomy at the core of how we operate.
• Give back through action 2 paid days per year to support a cause of your choice and actively contribute to positive impact beyond your day-to-day role.
• Competitive compensation & benefits Including bonus, health coverage, lunch vouchers, Gym‑Pass, and additional legal perks depending on your location.

Vestiaire Collective is proud to be an equal opportunity employer.