Customer Operations manager DE

Streem Energy; Paris; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Flexible remote working

State-of-the-art tools and equipment

Job summary

Streem Energy in Paris is seeking a Customer Operations Manager to support clients in their usage of our services in the German market. As the first member of the Operations team for Germany, you will ensure customer satisfaction by providing excellent support and building relationships with key stakeholders.

The ideal candidate will have experience in SaaS or the energy industry and possess strong analytical skills, along with proficiency in English and German. Flexible remote working options and state-of-the-art tools are provided.

Qualifications

• Previous experience as an analyst, consultant, or customer support in SaaS or energy.
• Strong analytical and technical skills to define and challenge complex datasets.
• Interest in renewable energy and the green transition.

Responsibilities

• Ensure customer satisfaction with excellent support.
• Interact with German stakeholders.
• Monitor data quality and detect bugs.
• Report client needs and feedback for service improvement.
• Act as a strategic partner for clients.

Skills

Analytical skills

Technical skills

Communication in English

Communication in German

Organizational skills

Time management

Education

Experience in SaaS or energy industry

Tools

Data collection tools

Data analysis tools

Job description

At Streem, we are building the next generation SaaS platform to empower the commercial management of renewable energy assets. Our mission is to accelerate the energy transition by enabling asset managers, investors, and operators to extract more value from their renewable portfolios.

Job Description

We are seeking a highly motivated individual to join our team as Customer Operations Manager, to be the first Operations team member for the German market! You will be in charge of supporting our clients in their day-to-day usage of our services: maintaining the quality of the data provided, optimising the settings of Streem data models and services for each user, building relationships with key stakeholders and promoting the new features developed.

The customer operations team is at the core of Streem’s day-to-day business, constantly liaising between our tech team, our product manager, our sales team, our clients and external stakeholders. The role is a great opportunity to develop Streem in Germany and grow the team.

Responsibilities

• Ensure customer satisfaction by providing excellent customer support before, during, and after the deployment of Streem Energy's solutions.
• Be responsible for interactions with German stakeholders (e.g., meter operators, grids).
• Answer client requests in a timely and accurate manner, always looking for simple and automated solutions to complex problems.
• Monitor the Streem data quality overall to detect potential bugs and issues.
• Establish a deep understanding of our clients’ business objectives, requirements, and KPIs.
• Report clients’ needs and product feedback to ensure continuous improvement of our service.
• Act as a strategic partner to our clients, advising them on best practices and identifying opportunities to optimise their use of our solutions.

Qualifications

• Previous experience as an analyst, consultant and/or customer support in the SaaS or energy industry is appreciated.
• Strong analytical and technical skills with an ability to define, analyse, challenge or be challenged on complex datasets. Basic knowledge of data collection and analysis tools is expected, with a strong willingness to learn and improve.
• Strong interest in the renewable energy market and the green transition (previous experience in the energy market would be a plus).
• Excellent communication skills in both English and German, with a demonstrated ability to communicate with clients at all levels and to solve problems effectively.
• Strong organisational and time management skills, with a keen attention to detail.

Additional Information

• Flexible remote working to accommodate your schedule and personal requirements.
• State‑of‑the‑art tools and equipment, tailored to your working style and habits, so you can perform at your best.

Streem Energy is an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.