Customer Intelligence Specialist

Hager Group

Gundershoffen

Sur place

EUR 60 000 - 90 000

Plein temps

14 jours+

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Avantages offerts par ce poste

Personalized onboarding

HiUniversity access

Internal career opportunities

Résumé du poste

Hager Group is seeking a Customer Data & Analytics Specialist to build and govern a robust customer data ecosystem. You will develop a trusted Single Customer View and translate data into actionable insights to drive smarter marketing, sales and experience decisions.

In this role based in Paris or Obernai, you will implement data governance standards, collaborate with Marketing, CRM, IT and Sales, and leverage AI/ML techniques to improve business performance. Fluency in English is required.

Qualifications

5+ years of experience in Customer Analytics, CRM Analytics, Data Management, or Marketing Analytics.
Strong expertise in customer data platforms, data governance, data quality management, and data modelling.
Advanced analytical and technical skills including SQL, Power BI, Dynamics 365, Eloqua, Qualtrics, and Python and/or R.
Proven experience in predictive analytics: segmentation, churn analysis, propensity modelling, and forecasting.
Strong communication and stakeholder management skills with the ability to translate complex data into actionable insights through data storytelling.
Experience leveraging AI and advanced analytics to enhance customer intelligence and business performance.
Fluent in English.
Knowledge of building or electrical industry would be advantageous.

Responsabilités

Own and continuously enhance the Single Customer View, ensuring accurate, enriched profiles across systems.
Govern data flows and data architecture; implement monitoring and improvement plans for data integrity.
Develop customer segmentation, churn prediction, propensity modeling, and forecasting models.
Translate business challenges into analytical solutions; support campaigns and retention initiatives.
Present recommendations through impactful data storytelling and visualizations; collaborate across Marketing, CRM, IT, and Sales.

Connaissances

SQL

Power BI

Dynamics 365

Python

Eloqua

Qualtrics

Machine Learning

Data Visualization

Stakeholder Mgmt

Formation

Bachelor's in a relevant field

Outils

SQL Server

Python

Description du poste

Shape the Future of Customer Intelligence at Hager

At Hager Group, we are committed to creating exceptional customer experiences and strengthening customer centricity as a key driver of sustainable growth. To support this ambition, we are looking for a Customer Data & Analytics Specialist (m/f/d) who will play a key role in developing our customer intelligence capabilities.

In this position, you will ensure the availability, quality, governance, and activation of customer data across the organization. By transforming complex data into actionable insights, you will enable smarter decision-making, more personalized customer engagement, and stronger business performance.

If you are passionate about customer analytics, data governance, and leveraging AI-driven insights to create business value, we'd love to hear from you.

As a Customer Data & Analytics Specialist you will report to the Insights & Analytics Senior Manager in the Insight & Analytics department based in Paris or Obernai (67) for a permanent contract.

Your Mission

As a Customer Data & Analytics Specialist, you will develop and govern a robust customer data ecosystem that supports marketing, sales, and customer experience objectives. You will be instrumental in building a trusted Single Customer View and translating customer data into meaningful business insights.

Your Key Responsibilities

Own and Enhance the Single Customer View (SCV)

Lead the continuous development and optimization of the Single Customer View.

Ensure accurate, enriched, and deduplicated customer profiles across systems.

Govern customer data flows and data architecture.

Implement monitoring processes and improvement plans to maintain data integrity.

Drive Data Governance, Quality & Compliance

Define and maintain customer data governance standards and best practices.

Ensure compliance with GDPR and consent management requirements.

Conduct data quality audits and implement corrective actions.

Guarantee data accuracy, completeness, consistency, and reliability.

Deliver Customer Analytics & Advanced Insights

Develop customer segmentation, churn prediction, propensity, and forecasting models.

Analyze customer behavior, journeys, and lifecycle evolution.

Support customer personalization and customer experience initiatives.

Leverage advanced analytics, AI, and machine learning techniques to generate business insights.

Activate Insights & Support Business Decisions

Prioritize and manage analytics requests from stakeholders.

Translate business challenges into actionable analytical solutions.

Support campaign targeting, customer engagement, and retention initiatives.

Present recommendations through impactful data storytelling and visualizations.

Foster Cross-Functional Collaboration

Partner closely with Marketing, CRM, Digital, Sales, Product Management, and IT teams.

Ensure alignment of customer data initiatives with strategic business priorities.

Promote a data-driven culture across the organization.

Your profile

5+ years of experience in Customer Analytics, CRM Analytics, Data Management, or Marketing Analytics.

Strong expertise in customer data platforms, data governance, data quality management, and data modelling.

Advanced analytical and technical skills, including SQL, Power BI, Dynamics 365, Eloqua, Qualtrics, and Python and/or R.

Proven experience in predictive analytics, including customer segmentation, churn analysis, propensity modelling, and forecasting.

Strong communication and stakeholder management skills, with the ability to translate complex data into actionable business insights through compelling data storytelling.