Customer Engineer – Iberia & France

Aircall; Paris; Hybride; EUR 65 000 - 90 000; Plein temps

Résumé du poste

Aircall in Paris is seeking a Customer Engineer to solve technical challenges directly with customers, leading onboarding, integrations, and adoption of Aircall's platform. You will collaborate with Account Managers, Solutions Engineers, Product, and Support to translate technical concepts into practical business outcomes, ensuring successful deployments for mid-market and enterprise customers.

Fluency in English, French and Spanish is required, and you’ll thrive in a fast-moving, collaborative

Qualifications

• 3+ years in a customer-facing technical role.
• Experience implementing SaaS solutions for mid-market/enterprise.
• Strong understanding of APIs, integrations, and webhooks.
• Experience with CRM platforms and business apps.
• Excellent troubleshooting and communication skills.
• Fluency in English, French and Spanish.

Responsabilités

• Lead the technical onboarding and implementation for new customers.
• Configure integrations and connect Aircall with existing tech stacks.
• Drive product adoption with technical guidance and best practices.
• Support adoption of new features including Aircall's AI products.
• Monitor customer health and identify opportunities to improve adoption.
• Collaborate with Account Managers on renewals and expansions.
• Coordinate complex technical issues with Product, Engineering, Support.
• Improve customer experience by cross-functional feedback.

Connaissances

Customer-facing technical roles

Troubleshooting skills

Multi-language communication

Project management

Outils

APIs & Webhooks

CRM platforms

Description du poste

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.

Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.

At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.

How we work at Aircall:We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

We're growing our team in Paris and looking for a Customer Engineer who enjoys solving technical challenges, working directly with customers, and making a real impact on their success. If you love combining technology, problem-solving, and customer relationships, this role could be a great fit.

As a Customer Engineer, you'll be the technical partner our customers rely on throughout their journey with Aircall. From onboarding and integrations to adoption and expansion, you'll help customers get the most out of our platform by translating technical concepts into practical business outcomes. You'll work closely with Account Executives, Account Managers, Solutions Engineers, Product, and Support, becoming a trusted advisor for a portfolio of customers.

Key Responsibilities:

• Lead the technical onboarding and implementation of new customers, ensuring a smooth and successful go-live.
• Configure integrations and help customers connect Aircall with their existing tech stack.
• Drive product adoption by providing technical guidance and best practice recommendations to help customers maximize the value of the product.
• Support customers in adopting new features, including Aircall's AI products and advanced capabilities.
• Monitor customer health and proactively identify opportunities to improve adoption and engagement.
• Partner with Account Managers during renewals and expansion opportunities by providing technical expertise and product usage insights.
• Coordinate complex technical issues with Product, Engineering, and Support teams when needed.
• Work cross-functionally to improve customer experience and provide feedback that helps shape future product improvements

Qualifications:

We're looking for someone who enjoys working with both people and technology.

You’ll likely be successful if you have:

• 3+ years of experience in a customer-facing technical role such as Customer Engineer, Technical Account Manager, Solutions Consultant, Implementation Consultant, Customer Success manager or similar.
• Experience implementing SaaS solutions for mid-market or enterprise customers.
• Strong understanding of APIs, integrations, webhooks, cloud applications, and SaaS environments.
• Experience working with CRM platforms and business applications.
• Excellent troubleshooting and problem-solving skills.
• Strong communication skills and the ability to explain technical concepts to both technical and non-technical audiences.
• Good project management skills and the ability to manage multiple customer implementations simultaneously.
• A customer-first mindset with a proactive approach to solving problems.
• Fluency in English, French and Spanish is a must.

Key moment to join Aircall in terms of growth and opportunities

Our people matter, work-life balance is important at Aircall

Fast-learning environment, entrepreneurial and strong team spirit

Competitive salary package & benefits

DE&I Statement:

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.