Customer Care Representative (Internship) - Italian speaker

Singulart; Paris; Sur place; EUR 11 160 - 15 624; Plein temps

Résumé du poste

Singulart in Paris is seeking a smart, process-oriented Customer Care Intern to join our international team.

You will manage post-sale communications, coordinate with Sales and Logistics, and apply our tone of voice with empathy and professionalism, ensuring a seamless client experience.

Fluency in English and Italian is required, with Spanish being a strong plus; familiarity with HubSpot CRM is a bonus for the role.

Qualifications

• 6-month internship starting end of August.
• Fluency in English and Italian required; knowledge of Spanish is a plus.
• Experience with HubSpot CRM is a plus.
• Strong communication, empathy, and adaptability.

Responsabilités

• Manage all post-sale communication with clients.
• Coordinate with Sales and Logistics to ensure a seamless experience.
• Apply appropriate tone of voice per quality standards.
• Proactively update clients to accompany them through the post-sale journey.

Connaissances

Customer-focused

Teamwork

Empathy

Formation

Currently pursuing a degree

Outils

HubSpot

Description du poste

Founded in 2017, Singulart is a saas-enabled marketplace dedicated to empower fine artists. Today, our team is composed of 80 people and 25+ different nationalities !

In November 2021, we secured a €60 million Series B fundraising, the most successful in the history of the cultural sector! On a daily basis, we work hard to strengthen our mission: empowering artists by connecting them with the global art world and providing the expert support they need to succeed.

Driven by a human mission, we share diversity and equity in our DNA. We value ownership, collaboration, adaptability, and the sense of urgency.

We believe that all together we are able to move forward, so join our creative, international team and let’s empower artists together!

In this context, we are looking for smart, process-organized, customer-focused individuals to make our clients super happy within our Customer Care Team.

Please note that the duration of this internship is 6 months, and one weekend day is required per month.

START OF THE INTERNSHIP: End of August

Your responsibilities:

Managing all post-sale communication with your clients

Keeping up to date on all post-sale tasks and proactively reaching out with regular updates to accompany clients

Apply the right tone of voice in each situation regarding our quality standards: whether the customer is happy or angry, you respond to their emotions with empathy and professionalism

Work closely with Sales and Logistics teams to anticipate issues and create a seamless experience

Fluency in Englishand Italian expected, additional language(s) are a strong plus: Spanish and/or Italian

You have a taste for customer relations

You have a professional and positive communication style

You adapt to change and are comfortable with ambiguity

You have a team spirit

You have a strong interest in Art/Luxury sectors

You are familiar with IT tools, experience with a CRM software (HubSpot) is a plus

Interview with Giulia, our Team Lead Ops