Customer Care Representative

AMSM – Alf. Mizzi & Sons Marketing Group; Marsa; Sur place; EUR 18 000 - 26 000; Plein temps

Avantages offerts par ce poste

On-site childcare centre

Private gym

Staff carpark

Health insurance

Résumé du poste

Lava Rewards is seeking a Customer Care Representative to join our growing team on a full-time basis. You will handle customer queries, back-end tasks, and ensure smooth service delivery while upholding the Lava Rewards brand.

The ideal candidate is organized, tech-savvy, and enjoys problem solving. Fluent English is required; Maltese language skills are a plus. On-the-job training and career prospects are offered.

Qualifications

• Strong communication and interpersonal skills.
• Good organizational skills and attention to detail.
• Comfortable using computers and learning new systems.
• A positive and customer-first attitude.
• Fluent in English; Maltese fluency is a plus.

Responsabilités

• Respond to customer queries
• Input manual transactions through the backend
• Carry out regular backend tasks
• Provide timely and friendly support that reflects the Lava Rewards brand
• Report directly to the Lava Rewards manager and assist with tasks as required

Connaissances

Communication skills

Interpersonal skills

Organization

Attention to detail

Computer literacy

Customer-first mindset

English fluency

Maltese knowledge

Description du poste

Lava Rewards is looking for aCustomer Care Representativeto join our growing team on afull-timebasis!

Are you organized, responsible and tech-savvy? Do you take pride in delivering excellent customer service and solving problems efficiently? Then we’d love to hear from you!

Key Responsibilities:

• Respond to customer queries
• Input manual transactions through the backend
• Carry out regular backend tasks
• Provide timely and friendly support that reflects the Lava Rewards brand
• Report directly to the Lava Rewards manager and assist with tasks as required

What We’re Looking For:

• Strong communication and interpersonal skills
• Good organizational skills and attention to detail
• Comfortable using computers and learning new systems
• A positive and customer-first attitude
• Fluent in English. Fluency in Maltese is a plus.

AMSM offers some of the best staff benefits on the island including an on-site childcare centre, private gym, staff carpark, health insurance and several policies and measures that safeguard the holistic well-being of our people. You will be provided with on-the-job training and attractive career prospects.

Don’t meet every single requirement? At AMSM we are dedicated to furthering a diverse, inclusive, and authentic workplace. So, if you’re excited about this role, but your past experience or qualifications don’t align perfectly with the job description, we encourage you to apply anyway. It may be the case that you are still the right candidate for other roles that may arise.

Equal Employment Opportunity

AMSM is committed to providing equal employment opportunities and maintaining an inclusive, respectful, and non-discriminatory workplace. All employment decisions are based on merit, qualifications, and business needs, ensuring fair and equal treatment for all applicants and employees.

Reasonable Accommodations

AMSM is committed to providing reasonable accommodations to applicants who may require support during the recruitment and selection process.

If you require any assistance or accommodation at any stage of the application, assessment, or interview process, please complete theReasonable Accommodation Request Formavailable [here].All information will be handled confidentially and used solely to facilitate appropriate arrangements.