Customer Care Manager – Campervan Rentals & Team Coach

United States Digital Space LLC; Bordeaux; Sur place; EUR 26 000 - 28 000; Plein temps

Avantages offerts par ce poste

Team events

Camper budget

Corporate discounts

Health insurance (50%)

Meal vouchers (60% coverage)

Résumé du poste

Based in Bordeaux, we are seeking a hands-on Station Coordinator to oversee daily rental operations on site, ensuring smooth handovers and returns of vehicles with the station team. Your focus is on delivering a seamless customer journey and upholding high service standards.

You will support the Station Manager in planning staff and training agents, maintaining quality and a friendly, proactive attitude. Fluency in English and French, a Class B license, and a completed apprenticeship are

Qualifications

• Apprenticeship completed and 1–2 years of relevant work experience in car rental, tourism or similar.
• Very high level of service and customer orientation; friendly, open personality.
• Hands-on attitude and good face-to-face communication skills.
• Resilient problem solver with strong organisational talent.
• Fluent in English and French; valid Class B driving license.

Responsabilités

• Coordinate daily rental operations on site, ensuring smooth handovers and vehicle returns with the on-site team.
• Maintain focus on customer satisfaction and a great customer journey.
• Support the Station Manager in staff planning and training of agents.
• Ensure quality standards in customer handling and service delivery.

Connaissances

Customer service

Hands-on

Communication (face to face)

Problem solving

Organisational talent

Fluent English and French

Class B driver's license

Formation

Completed apprenticeship

Description du poste

Based in Bordeaux, we are seeking a hands-on Station Coordinator to oversee daily rental operations on site, ensuring smooth handovers and returns of vehicles with the station team. Your focus is on delivering a seamless customer journey and upholding high service standards.

You will support the Station Manager in planning staff and training agents, maintaining quality and a friendly, proactive attitude. Fluency in English and French, a Class B license, and a completed apprenticeship are