Chef de Groupe Opérations (CGO)

europcar; Paris; Sur place; EUR 38 000 - 52 000; Plein temps

Résumé du poste

Europcar Mobility Group is seeking a Station Supervisor II to lead operations at large stations. You will assist the Station Manager, oversee daily tasks, coordinate vehicle fleet, and ensure a seamless customer experience in a fast-paced setting.

The role emphasizes leadership, staff development and adherence to safety and company policies while driving efficiency and profitability at the station.

Qualifications

• Experience in a supervisory or operational role in car rental or customer service.
• Strong leadership and organizational skills with a focus on efficiency.
• Excellent communication and a customer-centric mindset.

Responsabilités

• Oversee daily operations at large stations, supporting the Station Manager.
• Coordinate vehicle fleet, rentals, returns and cleaning schedules for efficiency.
• train, supervise and evaluate staff; manage shifts and workload.
• support sales targets, budgeting and cost control for profitability.
• ensure compliance with policies and safety regulations; maintain records.

Connaissances

Leadership

Team coordination

Organizational skills

Customer focus

Communication

Multitasking

Fleet management

Sales & profitability awareness

Description du poste

Europcar Mobility Group

At Europcar Mobility Group , our purpose is to help to change the way you move. We are guided by our core values: We are happy to help , We embrace change , We take responsibility , We act with respect and We move as one . Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.

Job Description

Join Our Team as a Station Supervisor II - Lead Operations at Large Stations and Drive Success!

Are you passionate about operational excellence, team leadership, and delivering outstanding customer experiences? We are looking for a talented Station Supervisor II to join our Network & Stations team within the broader Operations function. As a Station Supervisor II, you will support the Station Manager in overseeing daily operations at large stations, ensuring efficient processes, managing staff performance, and playing a key role in staff training and development. This is your opportunity to help achieve station goals and deliver a seamless customer experience in a dynamic, fast-paced environment.

Key Responsibilities

Join Our Team as a Station Supervisor Support Leadership and Drive Operational Success

Are you ready to take the next step in your career by supporting station leadership and ensuring smooth operations We are looking for a dedicated Station Supervisor to assist the Station Manager in overseeing daily operations managing staff and delivering an exceptional customer experience

As the Station Supervisor you will play a key role in supporting the Station Manager with operational tasks ensuring the station runs efficiently and that all staff are performing to the highest standards Youll help coordinate the vehicle fleet manage staff performance and ensure customer satisfaction contributing to the overall success of the station

• Operational Management Assist the Station Manager in overseeing daytoday operations ensuring processes run smoothly and efficiently Help manage the availability maintenance and condition of the vehicle fleet Support the coordination of vehicle rentals returns and cleaning schedules for maximum efficiency
• Customer Service Ensure high levels of customer satisfaction by addressing customer inquiries resolving issues and supporting staff in handling complaints Help train and guide staff to deliver excellent customer service throughout the customer journey
• Staff Management Assist the Station Manager in recruiting training supervising and evaluating station staff including rental agents and customer service representatives Help schedule shifts and manage staff workload to ensure adequate coverage and efficient operation
• Sales and Financial Management Support the Station Manager in monitoring and achieving sales targets including upselling additional services Assist in managing the stations budget controlling costs and ensuring profitability
• Fleet Management Help monitor and manage the stations fleet ensuring vehicles are properly maintained clean and available for rental Coordinate with maintenance teams to ensure timely servicing and repairs of vehicles Assist in optimizing fleet utilization to meet customer demand and reduce idle time
• Compliance and Safety Ensure that all operations comply with company policies industry regulations and legal requirements Maintain a safe working environment for both employees and customers Assist with proper documentation and recordkeeping for all transactions

What We're Looking For

Experience in a supervisory or operational role, preferably in the car rental or customer service industry

Strong leadership and organizational skills with a focus on team management and operational efficiency

Excellent communication skills and a customer-focused attitude

Ability to multitask and handle a fast-paced work environment

Demonstrated ability to support large station operations and coordinate complex support tasks

Ideal Experience

Previous experience in a supervisory or lead role within operations, car rental, transportation, or customer service environments

Proven track record of managing staff performance and supporting training and development

Experience with fleet management, sales, and compliance in a large station or similar setting

Skills & Competencies

Leadership and team coordination

Strong organizational and multitasking abilities

Excellent verbal and written communication

Customer service excellence

Problem-solving and conflict resolution

Knowledge of compliance, safety, and industry regulations

Ability to work effectively in a large, dynamic station environment

Why Join Us?

Be part of a dynamic team that values leadership, teamwork, and customer satisfaction. Play a key role in supporting the overall success of l