Customer Care Lead – Hands-On, EN/FR, Perks Included

roadsurfer; Mérignac; Sur place; EUR 26 000 - 28 000; Plein temps

Avantages offerts par ce poste

Team events

Camper budget

Discounts

Health insurance

Meal vouchers

Résumé du poste

roadsurfer in Mérignac, France, is hiring to coordinate the daily rental business on site, ensuring smooth handovers and returns of vehicles with the station team. You will focus on delivering an excellent customer journey and supporting the Station Manager with planning staff and training.

The role requires an apprenticeship and 1-2 years in car rental or tourism, with strong service orientation, hands-on attitude, and fluent English and French. A valid B license is required.

Qualifications

• Successfully completed apprenticeship with 1-2 years relevant experience.
• High level of service and customer orientation.
• Hands-on attitude and clear face-to-face communication.
• Fluent in English and French; valid B driver's license.

Responsabilités

• Coordinate daily rental operations and smooth handovers/returns of vehicles on site.
• Ensure high customer satisfaction and a great customer journey.
• Support the Station Manager in planning staff and training agents.
• Maintain quality standards in customer interactions.

Connaissances

Service orientation

Customer focus

Communication skills

Hands-on attitude

Organizational skills

English & French fluency

B driver’s license

Formation

Apprenticeship completed

Description du poste

roadsurfer in Mérignac, France, is hiring to coordinate the daily rental business on site, ensuring smooth handovers and returns of vehicles with the station team. You will focus on delivering an excellent customer journey and supporting the Station Manager with planning staff and training.

The role requires an apprenticeship and 1-2 years in car rental or tourism, with strong service orientation, hands-on attitude, and fluent English and French. A valid B license is required.