Customer Care Lead - On-Site & Team Coach

Roadsurfer; Bordeaux; Sur place; EUR 26 000 - 28 000; Plein temps

Avantages offerts par ce poste

Team events

Camper budget

Corporate discounts

Health insurance

Résumé du poste

roadsurfer is seeking a station coordinator in Bordeaux to manage the daily rental flow on site, ensuring smooth handovers and returns by the station team.

You will focus on customer satisfaction and a great journey for guests, and you will support the Station Manager in planning staff and training agents.

The role requires an apprenticeship and 1–2 years of relevant experience in car rental or tourism, fluent English and French, and a Class B driving license.

Qualifications

• You have completed an apprenticeship and 1–2 years of relevant work experience, preferably in car rental, tourism or similar.
• You are highly service-oriented with a friendly, open personality and a strong customer focus.
• You are hands-on and comfortable with face-to-face communication and are a resilient, organized problem-solver.

Responsabilités

• Coordinate the daily rental operations on site and ensure smooth handovers and returns with the station team.
• Focus on customer satisfaction and ensure a great customer journey for guests.
• Support the Station Manager in planning staff and in training agents.
• Maintain quality standards in service and customer treatment.

Connaissances

Customer orientation

Hands-on

Communication skills

Problem solving

Bilingual English French

Formation

Apprenticeship

Outils

Class B license

Description du poste

roadsurfer is seeking a station coordinator in Bordeaux to manage the daily rental flow on site, ensuring smooth handovers and returns by the station team.

You will focus on customer satisfaction and a great journey for guests, and you will support the Station Manager in planning staff and training agents.

The role requires an apprenticeship and 1–2 years of relevant experience in car rental or tourism, fluent English and French, and a Class B driving license.