BORDEAUX - Customer Care Manager (m/f/d)

roadsurfer; Mérignac; Sur place; EUR 26 000 - 28 000; Plein temps

Avantages offerts par ce poste

Team events

Camper budget

Discounts

Health insurance

Meal vouchers

Résumé du poste

roadsurfer in Mérignac, France, is hiring to coordinate the daily rental business on site, ensuring smooth handovers and returns of vehicles with the station team. You will focus on delivering an excellent customer journey and supporting the Station Manager with planning staff and training.

The role requires an apprenticeship and 1-2 years in car rental or tourism, with strong service orientation, hands-on attitude, and fluent English and French. A valid B license is required.

Qualifications

• Successfully completed apprenticeship with 1-2 years relevant experience.
• High level of service and customer orientation.
• Hands-on attitude and clear face-to-face communication.
• Fluent in English and French; valid B driver's license.

Responsabilités

• Coordinate daily rental operations and smooth handovers/returns of vehicles on site.
• Ensure high customer satisfaction and a great customer journey.
• Support the Station Manager in planning staff and training agents.
• Maintain quality standards in customer interactions.

Connaissances

Service orientation

Customer focus

Communication skills

Hands-on attitude

Organizational skills

English & French fluency

B driver’s license

Formation

Apprenticeship completed

Description du poste

Why roadsurfer?

• TEAMSPIRIT & TEAMEVENTS: Look forward to a collegial atmosphere with flat hierarchies, lots of fun and great team spirit, as well as regular team events such as joint sports sessions, barbecues or just an after-work drink at your station
• CAMPER BUDGET: You get an annual camper budget to experience the #happyroadsurfing lifestyle for yourself
• DISCOUNTS: Use our Corporate Benefits Platform & Friends Discounts
• HEALTH INSURANCE: Roadsurfer covers 50% of your health insurance contribution
• MEAL VOUCHERS: 60% covered by roadsurfer

The role - your passion

• You are responsible for the coordination of the daily rental business and take care of a smooth process of all handovers and returns of the vehicles with our station team directly on site
• Our customers and their satisfaction are in the focus of your attention, and you ensure a great customer journey
• You support the Station Manager in planning staff as well as in training our agents
• You will ensure that our quality standards are maintained, especially in terms of how we treat our customers

What You Need To Surf The Wave With Us

• You have a successfully completed apprenticeship and at least 1-2 years of relevant work experience, preferably in the areas of car rental, tourism or similar
• You are very high level of service and customer orientation and have a friendly and open personality
• You are absolutely hands-on (so you don't have a problem getting your hands dirty) and have good communication skills face to face
• You are a resilient problem solver and organizational talent
• You are fluent in English and French
• You have a class B driver's license

Your Salary

We transparency. The salary range for this position is between 26,000 EUR and 28,000 EUR gross per year. We are currently introducing salary bands in our job descriptions to ensure that all employees are treated fairly. Once we get to know each other better during the application process and can assess your skills and experience more precisely, we will work together to determine which level within the salary band is the best fit for you. In an annual feedback meeting, your salary will be reviewed at least once a year.

ABOUT #ROADSURFER

We are more than Europe's largest campervan rental company. In 2021 we launched our platform roadsurfer spots in addition to our other products rent, abo and sales – a platform where you can discover and book unique camping spots. But that’s only the beginning. We are growing fast, so hop on board and join us on our journey. The roadsurfer philosophy is simple: rent an RV, start your adventure, be happy. Come ride the wave with us!