CSM Intern - Mid‑Market: Outreach & QBR Prep

WebHosting; Paris; Hybrid; EUR 13.000 - 18.000; Vollzeit

Zusammenfassung

Scaleway is seeking a Customer Success Management Mid Market intern for an on-site role in Paris. You will support the CSM team with outreach campaigns, meeting coordination, and data-driven analyses to improve customer engagement across mid-market accounts.

You will help prepare QBRs, organize client meetings, and document outcomes while contributing to process improvements and data quality. This internship offers hands-on experience in a fast-growing cloud provider with diverse European

Aufgaben

• Launch and coordinate customer outreach campaigns with CSMs and mid-market clients.
• Support QBR preparation by gathering insights and structuring messages.
• Organise and participate in customer meetings with CSMs for mid-market accounts.
• Write meeting summaries and track follow-up actions.
• Analyze feedback and usage data to identify engagement opportunities.
• Contribute to cross-functional projects to improve CSM processes and tools.
• Maintain high-quality customer data and use CSM dashboards for monitoring.

Jobbeschreibung

Scaleway is seeking a Customer Success Management Mid Market intern for an on-site role in Paris. You will support the CSM team with outreach campaigns, meeting coordination, and data-driven analyses to improve customer engagement across mid-market accounts.

You will help prepare QBRs, organize client meetings, and document outcomes while contributing to process improvements and data quality. This internship offers hands-on experience in a fast-growing cloud provider with diverse European