CS Ops Leader: Scale Success with AI & Strategy

Pigment; Paris; Hybride; EUR 85 000 - 125 000; Plein temps

Avantages offerts par ce poste

Hybrid work in Paris office

Competitive compensation package

Generous time off

Résumé du poste

Pigment is seeking a Customer Success Operations Manager to own strategy, planning, and the operational backbone of the CS organization. This hybrid role is based in Paris and focuses on how CS plans, runs, and aligns to scale while delivering excellent customer experiences.

You will drive annual and quarterly planning, develop operating rhythms, and partner across CS, Services, Sales, Product, and Marketing to ensure clear roles and value-driven expansions.

Qualifications

• 5-8 years of Operations experience in Customer Success, Revenue Operations, or Business Operations in a SaaS or high-growth tech environment.
• Proven experience designing and implementing CS systems, workflows, and success metrics, and AI-driven automations in a mature ($100M+ ARR) revenue organization.
• Deep understanding of customer lifecycle management and CS platforms (e.g., Gainsight, Totango, Vitally).

Responsabilités

• Strategy & Planning: Set direction with CS leadership and maintain predictable cadence.
• Planning: Lead annual and quarterly planning for CS priorities and capacity modeling.
• Operational Excellence: Shape CS customer engagement across lifecycle and manage CS Platform.
• Workflows: Design scalable CS workflows across the customer journey and build playbooks.
• Incentives: Design incentive compensation that aligns with customer outcomes.

Connaissances

Operations experience

CS systems design

AI-driven automations

Analytical thinking

Stakeholder management

Target design & incentives

Communication

Scaling environments

Outils

Gainsight

Totango

Vitally

SQL

BI tools

Description du poste

Pigment is seeking a Customer Success Operations Manager to own strategy, planning, and the operational backbone of the CS organization. This hybrid role is based in Paris and focuses on how CS plans, runs, and aligns to scale while delivering excellent customer experiences.

You will drive annual and quarterly planning, develop operating rhythms, and partner across CS, Services, Sales, Product, and Marketing to ensure clear roles and value-driven expansions.