Crisp: Technical Customer Support Specialist (EU Timezone)

Beyond Hosting; Nantes; Hybride; EUR 30 000 - 35 000; Plein temps

Résumé du poste

Beyond Hosting is seeking a Technical Customer Support Specialist for a fully remote position. You will handle inquiries via chat and email, troubleshoot issues, and ensure a smooth customer experience. A local office near Nantes may be used occasionally.

Fluency in English is mandatory and a solid understanding of HTML/CSS is expected. Experience with live chat tools and SaaS/B2B support is a plus. France CDI; outside France freelance service contracts apply.

Qualifications

• Fluency in English is mandatory.
• Experience in Live Chat customer support.
• Experience with SaaS/B2B support tools.
• Technical knowledge of HTML/CSS.
• Team spirit and strong communication.
• Bonus: knowledge of another European language.

Responsabilités

• Serve as first line of contact for customers via chat and email.
• Troubleshoot issues and provide clear resolutions.
• Maintain a smooth customer experience in a remote-first team.
• Collaborate with teammates and other departments as needed.

Connaissances

English fluency

Live chat experience

SaaS knowledge

Team player

Problem solving

Outils

Help desk software

CRM

Ticketing system

Description du poste

The Role: We’re looking for a Technical Customer Support Specialist to join our team! In this role, you’ll be the first point of contact for our customers, helping them via chat and email (no phone calls). You’ll assist with inquiries, troubleshoot issues, and ensure a smooth customer experience.

This position is fully remote. However, if you’re based near Nantes, you’re welcome to work from our office occasionally.

What We’re Looking For

• Fluency in English is mandatory: English is our primary working language, so strong written and verbal communication skills are essential.
• Technical knowledge: You don’t need to be a developer, but a solid understanding of tech concepts (e.g., HTML/CSS) is required. This isn’t a “learn on the job” role so come prepared!
• Experience in Customer Support via Live Chat: You should be comfortable handling multiple customer conversations simultaneously, providing clear and efficient responses in a fast-paced environment. Prior experience with live chat tools is a strong plus.
• Experience with B2B & Support Software: You should understand how SaaS (Software as a Service) products work and have experience using or supporting B2B and customer support tools (e.g., help desks, CRMs, or ticketing systems).
• Team spirit: Empathy, kindness, understanding, active listening, and a collaborative mindset are essential. You’ll fit right in if you value teamwork and fostering a positive work environment.
• Excellentcommunicationand problem-solving skills.
• Bonus: proficiency in a any additionnal european language.

What Makes Crisp Special?

• Everyone does support: even our developers contribute to customer support, keeping everyone connected to our users’ needs.
• Meaningful meetings only: We keep meetings purposeful and minimal so you can focus on meaningful work.
• No personal KPIs: We trust you to do great work without micromanagement or performance pressure.
• In France: If you’re based in France, you’ll be hired under astandard employment contract(CDI).
• Outside France: If you live outside of France, the position will be under a full timefreelance service contract. You’ll need to have anindependent contractor statusin your country and be able to issue invoices.

Who Can Apply?

• Must be located within theEU timezone.
• Immediate availabilityis a plus.
• The compensation range for this role is around 30k€/35K€ gross per year, depending on the profile
• Join a diverse and inclusive remote-first team that values work-life balance and flexibility