Junior Technical Support Manager (m/f/d)

JustRelate Group; France; On-site; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Friendly home office policy

Meal vouchers and transportation subsidies

Professional training

Company library with book purchase option

Celebrations of special events

Language courses during working hours

Local team dinners and global events

Job summary

A tech company in France is seeking an IT support specialist to communicate with customers, analyze technical issues, and provide solutions. Candidates should have experience with HTML and CSS, along with IT-related training. Soft skills are essential to adapt to new priorities and work both independently and as part of a team. The role offers a friendly home office policy, meal vouchers, professional training, and various team events.

Qualifications

• Experience with HTML and CSS is required.
• Knowledge in databases such as MySQL/MariaDB or Postgres is beneficial.
• Ability to express oneself clearly and precisely in French and English.

Responsibilities

• Communicate with customers to resolve IT support cases.
• Analyze and resolve technical issues (Level 1 and Level 2 support).
• Create and update technical documentation for support.

Skills

HTML

CSS

MySQL/MariaDB or Postgres

Education

IT-related training (IT specialist) or similar

Job description

Communicating with customers to create, track, and resolve IT support cases.

Analyze, qualify, and resolve technical issues (Level 1 and Level 2 support).

Meeting time-dependent and SLA-based response times.

Providing technical advice to customers as needed.

Creating and updating our technical documentation for technical support.

Collect, structure, and formalize customer feedback (bugs, pain points, feature requests).

Work closely with the product development team to track bug fixes and product enhancements.

Participate in reviews, roadmap discussions as the voice of the customer.

Test new features and releases prior to production deployment.

Your Skills

Technical Skills:

IT-related training (IT specialist) or similar.

Having experience with HTML and CSS is required.

Knowledge in databases such as MySQL/MariaDB or Postgres or any other is beneficial.

Soft Skills

You have a quick grasp of new concepts and are quick to familiarize yourself with new technologies.

You can apply technical and logical thinking broadly to find theoretical and practical solutions.

You are part of a team, but you are also able to work independently.

You can dynamically adapt to new priorities to achieve company or team goals.

You demonstrate integrity, creativity, and enthusiasm in finding solutions.

You can express yourself clearly and precisely inFrenchandEnglish.

You are able to work with a wide variety of people and their skill sets within the company.

• Friendly home office policy.
• Meal vouchers and transportation subsidies in France.
• Professional training.
• Company library with the possibility to buy new books.
• Celebrations of special events e.g. marriage, childbirth, work anniversary.
• Language courses during working hours.
• Local team dinners and global team events: Summer Party and Christmas Party.